I don't recall you visiting our hotel, Missy, as we always make sure our guests receive accommodations if it doesn't work out for them to stay with us. Occasionally unforeseen circumstances prevent us from being able to secure reservations, and we make sure to make up for this. Our team always does what they can to help, and I'm sure there was some kind of misunderstanding. I hope you'll reach out to us so we can resolve this issue.
我最近正住在這個酒店，可怕。 首先，它看起來很好，但當你走進房間時， 它聞起來像濕地毯而且有蟑螂！ 熱水浴缸只有一半的水，而且是冷的。我再也不會來這裏了，免費都不來。 我等不及要離開了！
I'm so sorry you didn't enjoy your stay, Elaine. I can assure you we follow all health and safety standards for our guests and do our best to keep our rooms nice and cozy. Please let our front desk know if you notice anything out of the ordinary in the future and we'd be glad to make things right. I hope we can provide a more comfortable room in the future.
Stephanie, I'm sorry to hear your visit was less than perfect. However, we serve a complimentary breakfast every morning, but otherwise, we do not serve meals. Additionally, we must keep a set amount on hand at all times to make sure our guests checking in and out are able to be taken care of, so we cannot guarantee change available. If there are any questions about the services we provide, please feel free to check our location online, or give our front desk a call before arrival.
It's great to hear we could be a small part of your trip down to Disney World. I'm glad you enjoyed the room and our breakfast, and I sincerely hope we get the chance to have yo back soon.
Aw, thank you so much for saying so! I can't say how heartwarming this was to read. Thanks for mentioning Maria and the rest of the team. I'll be sure to pass this along to them, as I know they'll love hearing it! I'd love to have you back anytime you're in town. Thanks for leaving this magical recommendation, and I hope to see you soon!
Moe, I really appreciate all these kind words on our staff, so thanks for mentioning them! I'll be sure to pass this along to Amina and the team, as I know they'll love hearing it.
I'm glad we could host you for a comfortable and welcoming stay here, and I hope we can have you back again next time you're in town.