A warm welcome definitely starts things off on the right foot, and I was lucky enough to personally be the one to share your praise with Haley. She was so proud to hear your nice words. We hope to see you back soon!
We love hearing about the stay from our local Naples residents. Since you already enjoy the location and natural beauty of SWFL, it's up to our service and amenities to make the stay a great one. In that sense, Kenny, Billy and Anthony did a great job of showing the friendly, efficient service LaPlaya is known for, and we're glad that brunch, the pool and the Spa all made for an excellent weekend. We hope to see you again soon, either for a meal at Baleen or for another staycation.
Thank you for sharing about your stay back in 2015. We are glad to hear you enjoyed the location and facilities overall during your stay. I have passed your comment about staff on to our management team: friendly and efficient service is our standard, and we want to meet that standard at all times.
Thank you again for the valuable feedback, and we hope you will return to LaPlaya in the future.
Thank you for coming back to see us throughout the years. From the front desk to the gift shop to our Baleen restaurant, the team members you named were honored to hear they made such an impression on you. We are also happy to know you found the rooms and cleanliness to be top notch.
We look forward to your return visit.
Thank you for sharing about your recent stay with us. We agree Vanderbilt Beach is a "magical location" and we're happy to call it home. Our goal is to compliment the location with friendly, attentive staff and comfortable amenities.
We're glad your stay was a happy one, and hope you will return soon.
我們從來不抱怨或改變房間。但是對於900塊一個晚上的價格，我們遭受了4個晚上在海灘住宅建築的四樓和二樓無休止的離子和樂隊。大聲的噪音，類似於保齡球球落在我們的天花板上紙薄壁 - 由於被多次吵醒，我們幾乎沒怎麼睡着，頭非常痛。第一天晚上我們和經理抱怨過之後工作人員意識到這兩個房間的噪音問題，但我不會再住在拉佩亞度假村了。
Thank you for your recent visit to LaPlaya. Providing our guests with a comfortable, relaxing experience is incredibly important to us, so it's disheartening that we did not succeed in this endeavor during your visit. We are fortunate to have a beautiful beachfront location that is both serene and peaceful, a trait that typically transfers to all aspects of each guest's visit -- including their guestroom experience.
With any stay, we strive for perfection from start to finish, yet also understand that occasionally we may need to find a solution to a guest concern. While an experience incorporating the items you described is uncommon, our team did work to find an alternate location to meet your expectations. We are normally successful in these attempts, so it's unfortunate that your concern persisted in your new room location.
While a review such as yours is disappointing, we do value all our guest feedback -- both positive and constructive -- as it does help us improve. If you have any other details to share, or wish to discuss your visit further, please feel free to reach out to me directly.