Dear Kathleen B,
Thank you so much for taking the time to fill out a review, I can't tell you how much they mean to us.
I am so happy that we were able to work out the check in for you and you were able to relax for the weekend. We are very much looking forward to your return.
I am very sorry to hear that we were not able to meet your expectations. Our goal is to do at least that or exceed them, I see that we were not able to do so here. As you can see from our countless other reviews, this is by far, not the norm. Thank you for your feedback and best of luck with your future travels.