We appreciate your wonderful review of your stay at Embassy Suites Deerfield Beach. Providing our guests with terrific service and comfort is important to us and we are happy to hear that your stay was reflective of that. We are delighted that you found us to be of good value and hope to welcome you back again soon. Thank you.
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.