一周前住在這裏，為了去聖何塞（San Jose）看鯊魚隊（Shark Tank）和安那翰鴨隊（Anaheim Ducks）的比賽。我們在酒店的體驗是很難找到一個停車位。有一個代客停車的選項，不過會增加費用。除此之外，只有有限的路邊停車位。我們幸運地在街上找到一塊空地，只需支付一個小時的停車費。從下午6點停到上午9點的路邊停車是免費的。我們能夠走到體育場區域吃晚飯和看比賽。沒有關於房間的任何投訴。另外，通過Expedia預訂房間，這樣可以給我們第二天早上在酒店餐廳享用的早餐提供20％的折扣。
Dear Susan B,
Thank you very much for your review! Our guest's feedback is our treasure and only by knowing how we have been doing in terms of your perception, and in creating a wonderful hotel stay for you, will truly help us continuously improve our services and features.
We have several different room types, and our rooms are generally experienced as spacious, also in comparison to other San Jose downtown hotels of this category.
I however regret we were not able to tick all the boxes for your stay this time, and I would love to make it right with you. Perhaps I could personally assist you in reserving the perfect room for you, next time your travel plans take you to beautiful Silicon Valley? My office line is (408) 494-4721.
In any event, I apologize for not meeting or exceeding your expectations during your last stay!
First, I wanted to thank you for staying with us and I'm very please you enjoyed your stay dispute issues that accrued. I'm also very pleased our staff was able to assist you swiftly and efficiently. Regarding our Library Room, its truly a beautiful room that over looks are amazing Hedley Club. When guest book this particular room, at check in, our Front Desk Agents go over the features of the room, which includes hearing music from the Hedley Club. I'm very sorry your friends did not enjoy their stay but I would love to speak with them more on the matter. If you could please extend my apologies as well as give them my contact information, I would truly appreciate the assistance. My contact information is (408)-494-4721. Thank you again for your feedback and I do hope you stay with us again soon.
Dear "Mel J"
Many Thanks for your review! Your opinion is very important to us. We are glad you enjoyed the jazz show and your stay. We have several live performances every week at the Hedley Club and I hope you will get to see another music gig next time you stay with us.
I could not ask for better feedback! Thank you so much for sharing it and for recognizing our team. We are delighted you enjoyed your stay with us.
Thank you for your feedback. We are learning from it and doing our best to improve from it. Our renovation should be completed soon. Thank you for taking the time to share your feedback.