Dear Ms. Olivia P,
It was a true and sincere pleasure to welcome you on your very special anniversary day. We are delighted you had a great stay at the Portofino Hotel & Marina and found the hotel room to your liking as well as our Baleen Kitchen. Thank you for the great feedback about your experience at our hotel. We look forward to having you stay with us again the next time you are in Redondo Beach for another anniversary weekend.
Director of Rooms
Hello Nikki T,
Thank you for your review.
We are happy you enjoyed your time with us and we would like to invite you back, especially now that the weather is opening up.
Thank you for your comment and I am sorry to hear you did not have an enjoyable stay with us. We strive to make sure every guest is taken care of and has a great experience. I hope you will view this as an isolated incident and return to stay again so we can provide you with the service you deserve.
Thank you for your comment and I am so pleased you had a great stay and experience during your last stay with us. I will pass on your kinds words to our staff and thank you again for your continued guest loyoatly. We hope to see you again very soon!
Thank you for your comment and I am happy to hear of your relaxing visit to our hotel. Our hotel offers many convenient stores and restaurants for guests to explore. We look forward to hosting you again in the near future.
Thank you for your comment and I am glad you enjoyed your stay with us. Our hotel offers amazing views of the marina as well as the ocean which gives guests a wonderful sight of our sea life and sea lions. We hope we have the opportunity to host again in the near future.