Thank you so much for your comment and feedback regarding your room. Believe me this is the type of quality is not what we promote in our hotel and I want to assure you that our team strives to make sure all of our guest are taken care of while having a wonderful stay with us at the Portofino Hotel. I hope you will view this as an isolated incident and return to stay again so we can provide you with the experience you deserve.
Dear Ms. Olivia P,
It was a true and sincere pleasure to welcome you on your very special anniversary day. We are delighted you had a great stay at the Portofino Hotel & Marina and found the hotel room to your liking as well as our Baleen Kitchen. Thank you for the great feedback about your experience at our hotel. We look forward to having you stay with us again the next time you are in Redondo Beach for another anniversary weekend.
Director of Rooms
Hello Nikki T,
Thank you for your review.
We are happy you enjoyed your time with us and we would like to invite you back, especially now that the weather is opening up.