Dear Javier Perez,
As the manager I am extremely shocked to read about your feelings regarding our property. I’m going to respond to each one of your complaints as best I can. California in general is an expensive state to visit and Orange County, CA is no different. Our rates are competitively priced to the area as we are sold out nightly. We have all the popular amenities among guests that non-resort hotels should have, for instance complimentary breakfast, free wifi, free parking, 24 hour front desk service, coffee in lobby, daily housekeeping. I am proud to say that our top three compliments are our staff, comfort of bed and cleanliness of rooms. The nights you stayed, the area had unusually high winds that made the news with uncontrollable L.A. fires. The winds were so high that last night you stayed, my backyard fence toppled over. What would have caused you to write that you would only pay $30 for a night with us? This baffles me as that would not even cover our cost to maintain the room and looking at Motel 6, they charge $60 - $70 weekdays in the area. I’m sorry that you did not like your stay at our property but I’m proud to say that we only charged you for two out of the five nights of your reservation. I adopt a customer friendly philosophy that if a guest is unsatisfied with their stay, they may check out without penalty.
The staff wishes you health and wealth in your future endeavors. I do not expect you stay with us again but I do hope you continue to stay with other Best Westerns.
Best Western Orange Plaza
Thank you for staying with us and we appreciate the pros and cons you have listed. We would of liked to of done a better job in making you feel comfortable. We are looking into pillow options with Best Western and we are always looking for ways to improve our breakfast.
Dear valued guest,
Thank you for staying with us. We are always glad to host Chapman University parents. We are glad you had a good experience and hope to see you back in the future.
We appreciate the time you took to review our property.