我們在 Napa酒店套房住的很開心。住了兩晚,很舒適。酒店很可愛,完美,在Napa住的很開心。中央庭院賞心悅目,還有天鵝,休息區和燃氣壁爐。這對於我們北方人來說,冬天晚上結束戶外活動后,進來烤火是多麼的享受。早餐也很好吃。更多
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我們在 Napa酒店套房住的很開心。住了兩晚,很舒適。酒店很可愛,完美,在Napa住的很開心。中央庭院賞心悅目,還有天鵝,休息區和燃氣壁爐。這對於我們北方人來說,冬天晚上結束戶外活動后,進來烤火是多麼的享受。早餐也很好吃。更多
顯示較少Patricia M,
Thank you for taking the time to review our hotel! We are honored to have has you as our guest and appreciate your fantastic 5 star review! We're happy you were able to join us for our complementary cooked to order breakfast. We hope you had fun exploring Napa. Come visit us soon!
Kind regards,
Embassy Suites by Hilton Napa Management
洗澡水很涼,我們已經有三個早晨沒有熱水淋浴了。空調壞了,我們被凍壞了。兩個睡得不好的夜晚。當我們給前台打電話時,我們被告知其他許多人也有同樣的問題。那個女服務員很友好,問我她是否需要給她的老闆打電話。我建議這是個好主意。真的嗎? ? ? ?
Dear Jay W,
Thank you for your review. We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the maintenance issues encountered, and we are working with our team to correct the problems and avoid recurrence going forward. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. If you return to our area, we hope you’ll stay with us again.
通過希爾頓榮譽酒店預訂了這家酒店,並住了兩晚。離納帕市中心有點遠,所以我們得開車去吃晚飯。酒店設施有點陳舊,但所有酒店員工的服務質量都很好。讓我覺得我為蒙特利灣住的另一家酒店多付了錢
Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We appreciate your loyalty as a Hilton Honors member.
We are glad to hear that you found our staff to be outstanding in providing excellent service throughout your stay. Delivering exceptional service is a top priority for us, and we're thrilled that our team exceeded your expectations.
We always aim to provide value for our guests and deliver a memorable stay.
Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.
Best regards,
Embassy Suites Napa Valley Team
在他的賽季里,納帕的酒店要麼貴得離譜,要麼就是太噁心了。大使館套房似乎是個例外。在納帕是一個非常好的地方。它離市區大約一英里,步行很好,或者你可以乘坐am Uber/Lyft,即使在晚上步行也是安全的。這家旅館是鄉村風格的,符合葡萄酒鄉村的主題。我們總是喜歡自助早餐,煮熟的雞蛋和煎餅,以及許多其他的食物。真的不能和這家酒店一起去旅行,無論是家庭旅行、商務旅行還是惡魔之旅!
Thank you for sharing your positive experience at Embassy Suites Napa Valley! We're thrilled to hear that our hotel exceeded your expectations and provided a pleasant stay during your visit to Napa. Our convenient location, nestled in the beautiful wine country, offers a rustic charm that complements the surrounding area. We're delighted that you enjoyed our breakfast buffet, including the cooked-to-order eggs and pancakes. It's wonderful to know that you feel the hotel is suitable for families, business travelers, and friends trips alike. We appreciate your recommendation and look forward to welcoming you back for another exceptional stay. Best regards, Embassy Suites Napa Valley Team
我住過很多酒店的大使套房感覺都很不錯,但是這家酒店的套房裝修非常的過時,另外我在我的房間裏面還發現有很多蚊蟲。不過酒店的早餐還有這邊前台員工都很好,我不太推薦大家選擇這家酒店。
Thank you for choosing to stay at Embassy Suites Napa Valley and for sharing your feedback with us. We appreciate your loyalty to the Embassy Suites brand and are glad to hear that you found the breakfast and front desk staff to be great during your stay.
We apologize for the issues you encountered and we hope that you immediately shared them with the hotel team and that they were quickly addressed. We apologize for any inconvenience caused, and we appreciate your honest feedback.
We hope to have the opportunity to better serve you in the future.
Best regards,
Embassy Suites Napa Valley Team
五月初,我和我男朋友入住了這家精緻的酒店。即使是下雨的時候,空氣也令人窒息。但是,我們希望將通過這個評論重點表達我們在入住期間所獲得的極好的客戶體驗。基思、肯和米歇爾幫助我們留下了一段值得回憶的入住記憶。從納帕的美食&活動推薦開始到免費的葡萄酒,我們非常感謝您帶給我的美妙體驗,並期待再次入住。
Thank you for choosing to stay at our lovely property in Napa Valley and for taking the time to share your experience. We're thrilled to hear that you enjoyed the breathtaking atmosphere.
It's wonderful to know that our team members provided you with amazing customer service and made your stay memorable. They all take pride in ensuring our guests have a fantastic experience from start to finish.
We're delighted that you appreciated their recommendations for food and activities in Napa and enjoyed the complimentary wine. We can't wait to welcome you back for another visit in the future.
Best regards,
Embassy Suites Napa Valley Team
酒店的位置非常完美,你可以從酒店較快地到達每個地方。酒店提供的免費早餐和夜晚的歡樂時光是很不錯的體驗。房間很寬敞,周圍環境很漂亮。我絕對會再回來的。
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our convenient location, complimentary breakfast, and evening happy hour. We strive to provide spacious rooms and a beautiful atmosphere for our guests to enjoy. It's wonderful to know that you had a great experience and that you would choose to return. We look forward to welcoming you back to Embassy Suites Napa Valley in the future!