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鄰近飯店
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1 - 6 則評論,共 1,216
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月8日的評論

迷人的復古氛圍,酒店注意服務的細節。房間很寬敞,從中央天井可以俯瞰美麗的景色。每個服務人員都很有禮貌,並且主動詢問我們,確保客人入住得舒適自在。

與這家飯店合作收集的評論
感謝 azeventjudge
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PeteS2168,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年10月13日 回應
Google 翻譯

Dear azeventjudge,
Thank you so much for sharing your experience and this charming review. I am happy to see that you found the Stanford Park to be such a lovely fit. We hope to welcome you back for many more visits in the future.
Very Truly Yours,
Pete

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月19日的評論

酒店從外面看起來很不錯,但是內部很一般。儘管在我入住期間酒店正在施工,但是並沒有給我們打折價格來彌補這個問題,而且在我決定是否要預訂這家酒店的時候,酒店也沒有提示我正在施工。因為正在施工,可用設施有限,但是價格還是很高。所謂的熱水浴缸就像石頭一樣冰冷,而且房間里根本沒有可以泡澡的浴缸。所謂的“免費小吃”實際上需要每晚加收18美元,無論你吃不吃。房間里的咖啡品質很差,哪怕是和同等消費的酒店比,也很差。而且,酒店就在火車軌道旁邊。步行即可到達帕洛阿爾托(步行15分鐘),還可以步行去斯坦福購物中心。

與這家飯店合作收集的評論
感謝 annesmith731
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
PeteS2168,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年9月23日 回應
Google 翻譯

Dear annesmith731,
Thank you for sharing your experience, it truly helps us to fine tune our offering. I am sorry that the hot tub was under repair during your stay, we certainly want everything to be in working order and although it took a few days for the technicians to make the repair it is working now. I am also very sorry that you were not aware of the renovations when booking your reservation. We are making every effort to be transparent about the projects that are happening at the hotel and the information is included on our website as well as all of our partner websites such as Expedia and other online travel agencies. We have also been very careful to include the information in all of our pre-arrival communication which includes confirmation emails, pre-stay planning emails and welcome text messages.

Our amenity fee of $18 per evening covers a number of goods and services. Many other hotels charge individual fees for parking, pool amenities, internet etc… whereas we do not.

Our intention is to have all of those conveniently bundled rather than the typical fees charged by hotels which tend to make you feel like you are being “nickel and dimed”. Clearly that was not the perception in your case, but I did want to explain the thought process behind it. The complimentary waters and snacks provided in the room each day are exactly that, they are not included in the amenity fee and are intended as a gift to our guests.

I hope that we can speak directly so I can find out more information about how the renovation information was not clearly communicated and also to personally apologize for not meeting your expectation during your visit. I hope that I have a chance to make this right. My contact information is below, I hope to hear from you.

With Warmest Regards,
Pete Sylvester
Director of Rooms, Stanford Park Hotel
(650) 330-2775
psylvester@stanfordparkhotel.com

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月1日的評論

環境很安靜。這家酒店是當我在這個地區時會期待入住的地方。所有的員工都友好而貼心。房間舒適,泳池區域讓人放鬆。

與這家飯店合作收集的評論
感謝 Marymitchell06
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Pete S,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年9月1日 回應
Google 翻譯

Dear Marymitchell06,
Thank you for sharing your experience, I am delighted that you found the hotel to be peaceful and relaxing. I have no doubt that your fellow travelers will find your perspective helpful as well. Thank you for your kind sentiments about the team, I will be sure to share them with all of them. We look forward to welcoming you back for another rejuvenating stay!
Very Truly Yours,
Pete

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年7月21日的評論

我們在這裏住得很開心!這家優雅的酒店度假村讓我們享受到了放鬆與寧靜。工作人員都超級親切周到。酒店餐廳提供超多美味的餐飲選擇。離這家豪華酒店咫尺之遙的就是著名的斯坦福購物中心,你能在此找到一些超一流的餐廳。大家一定不能錯過這片令人愉悅的都市綠洲,我會給它打滿分!

與這家飯店合作收集的評論
感謝 742cindy
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Pete S,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年7月28日 回應
Google 翻譯

Dear 742cindy,
Thank you so much for your lovely review! I appreciate your kind comments so much and will share them with the team here at the Stanford Park. We hope to see you for another visit to the oasis soon!
Very Truly Yours,
Pete

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年6月29日的評論 透過行動裝置

酒店非常寬敞,建築非常漂亮,泳池旁設有一個放鬆的熱水浴缸。 我們的房間有一個漂亮的壁爐,我們每晚都會點亮它。 我喜歡洗髮水,護髮素,肥皂和沐浴露用品,毫無疑問是我見過的最好的。 唯一的不足之處是餐廳里供應的食物是令人失望的,法國吐司和雞蛋佛羅倫丁都只能嘗到黃油味,並且浸透了醬汁。

感謝 ribica_g
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
Pete S,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年6月30日 回應
Google 翻譯

Dear Giulia G,
Thank you for the amazing review! I am delighted that you found the property and your room to your liking. I love the rooms with the fireplaces, I don't have one at home so it makes it seem like even more of a getaway. I am sorry that your restaurant experience was disappointing, I will share your comments with our Director of Food & Beverage as well as our Executive Chef, we take our guest's feedback to heart. I am glad that you loved the bath amenities, I am a big fan as well. If you send me your address I will ship you some for your home, we carry them in the full size as well. I will leave my contact information below. I hope we see you soon for another visit!
Very Truly Yours,
Pete Sylvester
Director of Rooms, Stanford Park Hotel
psylvester@stanfordparkhotel.com
(650)330-2775

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年6月8日的評論

這家酒店的氛圍簡直令人嘆為觀止!工作人員令人愉快,很親切,而且總是很隨和。食物非常好,乾淨,很受歡迎!這家酒店給人的感覺就像是你住在一家鄉下的民宿一樣,並且是和你深愛的家人在一起:)強烈推薦!

與這家飯店合作收集的評論
感謝 taunac23
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Pete S,斯坦福公園酒店 的 Manager,回應了這篇評論已於 2018年6月10日 回應
Google 翻譯

Dear taunac970,
Thank you for posting such a warm and inviting description of the hotel, I am delighted to see that you took away such a great impression. Your recommendation means so much to us, thank you. We hope to see you again soon!
Sincerely and appreciatively,
Pete

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