We would like to thank you for all the good words on your review. Our employees are always going above and beyond when it comes to customer service, and everytime they received a great survey like yours it will motivate them more to continue doing a great job.
Again thank you.
We would like to thank you for giving this property a great review.
Hoping next time you happen to visit the location will be staying again at the Holiday Inn Express Van Nuys.
Good afternoon PhoenisSunDog,
We greatly appreciate your review of our hotel, and finding our staff friendly and helpful. If we fall short on the breakfast please accept our apology and will make sure the next visit if you happen to be in the area we will update our standard morning choices.
Even if you heard the noise of the freeway still you consider us in the future, we really would like yo have you stay with us again.
Dear Chris O,
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us, especially with the room condition. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Van Nuys.
Thank you for taking the time to write a review of our hotel. I appreciate your kind comments and pleased that you chose to stay with us recently. Rest assured, that your feedback will be considered when making future pricing strategies. I do hope that we will get another opportunity to provide you with a more desirable stay.
Thank you for taking the time to leave us feedback during your business trip. We are very sorry to hear that the overall hotel condition and location was not up to your expectations. Our goal is to make everyone’s stay special and this review will be useful in our endeavor to continually monitor and improve the quality and services we offer.
Thank you again for your comments and we hope you will consider staying with us again in the future.