Hello Christy - Thank you so much for taking the time out of your busy day to write a review of your recent stay.
We are all thrilled that you had a great experience at our hotel, and that we earned a 5 star review. I really appreciate the complements for the team, as they all work so hard to make sure that our hotel is clean and the service is excellent. We also listen to our guests to make sure that we always strive to get better with each and every guest visit.
As I mention on many reviews our service culture at HGI is call “Bright Hearted” and it is something we live by, and emulate to our guests and with each other. We are proud of our clean rooms and especially of our hardworking Front Desk team, Housekeeping Staff and Restaurant Servers. I am so glad that you acknowledged their efforts in your review and I will share this with our team.
I hope you will be returning soon, as I will always be at your service.
Hello Jordan - Thank you for taking the time out of your busy day to write a review of your recent stay.
We are very proud of Stephanie and all of the work she has accomplished with us. As a Guest Service Supervisor she has raised the bar for guest satisfaction at our hotel, and truly emulates our "Bright Hearted" culture at Hilton Garden Inn.
I am sure with all of the new items that Stephanie has rolled out at the hotel, and having such an amazing Guest Service posture, that the future is very bright for Stephanie with our hotel and also with company! Due to your wonderful comment I will make sure that Stephanie also receives a gift card in your honor for the outstanding service that she provided.
We all hope that we will be seeing you again soon and have a wonderful day!
Hello Sleeli - Thank you for taking the time out of your busy day to write a review of your recent stay.
First let me apologize to you and I want to say that with the title of your review as "Disappointed", there is no one more disappointed than we are. we have very high service standards here, and our Hilton Garden Inn culture of being "Bright Hearted" is what separates us from our competition, and I am so sorry that we failed to achieve that during your stay.
We have reviewed the fitness room, as we know it is an important part of our travelers morning and afternoon, and we found the problem as there should not be any condensation build up from the AC unit and it has been repaired with the light fixture cleaned out. There are always wipes in the fitness room, but I do not like the location of them, and because of you not seeing them, we found another location in the room for them. I want to thank you for bringing both of these items to our attention, as it allowed us to correct a problem.
Although there are fees for breakfast and parking they are still the most reasonable and our breakfast is a good value-ad for our customers for a buffet that includes a cooked to order item at $15.00 with the tax already included. We ear that from our guests all of the time, and I hope you enjoyed the quality of our breakfast. If you can please enroll in Hilton Honors and for our Gold and Diamond members the breakfast is included in their stay which is also a great value for them. Parking is still priced well in our market, and we are working on fixing the amount of spaces that we have.
I do hope that you will allow us another opportunity to serve you and your family again in the very near future. Please give me a call the next time you need reservations and I will gladly make them for you. I will make sure you have a great stay and I would like to personally thank you for your business.
Director of Sales
Hello Waltmoore - Thank you for taking the time out of your busy day to write a review of your recent stay.
I am so glad to read that you enjoyed your stay and especially our team. We are very proud of our "bright Hearted" culture and our staff does all that they can to live up to it and exceed our guests expectations. I am glad you enjoyed breakfast, as it is a very important part of our daily concept, and we do take pride in it as well as make sure we improve upon it each and every day.
I would hope that you could not hear the people in the room next to you, and I apologize for this being part of your experience. I do not hear that concern often, but I will definitely make sure our operations team is aware of your concern. I like my room to be comfortable and quiet, so please forgive us for this, but we will look further into it for sure.
I am glad you choose Hilton when you travel and especially glad that you stayed with us at our Hilton Garden Inn. I appreciate the personal recommendation for a Disney stay and as we like to say we are "Close to the Action without the Distraction", which is another reason why our guests choose us.
Again, thank you for staying with us and we hope to see you and your family again soon,
Hello Yasmin - Thank you for taking the time out of your busy day to write a review of your recent stay!
All of us at the Hilton Garden Inn really appreciate the stellar review and we are all thrilled to see that you had an exceptional stay. Stephanie has been an incredible addition to our team, and has added so much to our guest service and our "Bright Hearted" approach to guest satisfaction, and I have heard this from so many of our guests. Wences has been with our hotel for a number of years, and continues to drive home the message that our customers come first, and he works so hard each day in our dining room to keep our guests happy and coming back each day (I love that he can remember our guests orders from prior days too).
Thank you for mentioning the location and convenience to dining and attraction in your review, as it is really one of the great reasons to stay with us, as we like to stay "Close to the Action without the Distraction". It is nice to be just the right distance away to avoid some of the crowds and at the same time have easy access to return to Disney, the beaches, or take the 45 minute drive up to LA to see some new sites.
Again, thank you so much for visiting with us and I hope you will be returning to your 2nd home soon,