Dear Guest - On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
在2018年七月的時候，我和兩個家庭成員在這間酒店住了兩晚。非常棒非常舒適。員工們對於我們的疑問和困惑非常幫的上忙。當時我們是要去大峽谷（the Grand Canyon）的。鎮子超贊的，保持着它老式西部鎮子的本真模樣，這就是它的根源。這裏的餐廳也很不錯，尤其是Pine Country餐廳。食物很美味，價格合理。我高度推薦在亞利桑那州威廉姆斯地區的Holiday Inn Express入住
Dear Billy - Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. :)
我們預訂了最大的房間，雖然它有足夠的睡眠空間，但整個房間的空間還是有點緊張。 它離很多餐館都很近。遊泳池很不錯。 熱水浴缸里有很多泡沫，裏面氯放得太多了，導致我的眼睛在從水中出來後有灼燒感。
Dear Heather - We appreciate you taking the time to provide us with such candid feedback of your stay. We have noted your opinion about strong chlorine in the hot tub. We hope to see you again in the near future. Thank you once again!
Dear Jeffrey - Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay. We will rectify all the issues you pointed out and we hope to see you again in the near future. :)
Dear Jason - We appreciate you taking the time to provide us with such detailed feedback about your stay. I am glad to hear that your overall experience was positive. I am very sorry to hear that a few things during your stay did not meet your expectations. If you're traveling to our area again soon, don't hesitate to call us. :)
Hi Donna - Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area. We're so glad you enjoyed our complimentary deluxe hot breakfast. Hopefully you'll be able to spend more time with us when visiting Williams the next time around! :)