I'm sorry you had a disappointing experience during your recent stay. Our team member offered the free night because the situation certainly warranted it. The authorizations from your initial check in, and credit card change, were not finalized, and no charge was made for the room. If the authorizations have not dropped at this point, please reach out to me and I will help resolve this with the bank. I apologize we did not offer an experience to your satisfaction. Thank you.