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顯示較少我是希爾頓的會員,一直很喜歡這裏的服務和質量。但是這次很糟糕,我根本沒拿到數碼鑰匙、我只能去前台拿鑰匙。前台服務很糟糕,我只能問他電梯在哪裡,附近沒有餐館。我開了車走一段路程然後找到一些餐館。我房間的保險箱根本沒用,密碼壞了,打不開。水也是溫熱的,根本沒辦法洗澡。好的方面就是早餐不錯,員工很友好,網速也很快。
Your feedback is appreciated. Our breakfast is one of the major highlights for many of our guests, so I’m thrilled to hear that you enjoyed this aspect of your stay as well. However, it’s disappointing to know that we may have missed the mark in a few other key areas while you were here. As you know, our brand has a very high standard to uphold and we work very hard to ensure we are exceeding our guest's expectations; I apologize that this was not the case in your situation. Your comments will be shared with my team and looked into further. We hope you’ll give us the chance to win back your trust on a future visit. Thank you.
這個地方物有所值。我只住了一晚,但房間很漂亮和乾淨,床很舒服。酒店離機場很近,工作人員很友好。太值了!我還會再住這裏,並向要旅行的所有同事推薦這裏。
It’s wonderful to hear that you enjoyed your accommodations and that you were able to get a good night of sleep during your stay. We greatly appreciate your recommendation and are thrilled that you’ll be visiting us again in the future. We look forward to your return. Thank you!
我們是鑽石會員,並在抵達時受到迎接。(我們)昇級到17樓的一個套房,風景很好。(這裡是)一個非常酷的地方,有着超棒的工作人員。我們強烈推薦家庭和商務旅客。
We're thrilled to hear that you enjoyed your time with us and that you'd recommend our hotel to others! We appreciate your loyalty to our brand and work hard to let you know how much we value you as our guest. We look forward to welcoming you back soon, and thank you for sharing your experience at the Hilton Garden Inn Phoenix Airport North.
我們在乘坐早間航班飛往鳳凰城的前两天晚上,入住了這家酒店。套房很不錯,很舒服,有兩張床。我們到房間的時候,發現2把鑰匙都不好用,所以我又下樓去了接待處。我只能讓店員幫忙修復,店員很及時、快捷地幫我修好了。遊泳池很不錯,餐廳也還可以。不過,餐廳就在酒吧旁邊,女服務員和有些客人大聲地聊天,影響了我用晚餐的心情(不過服務員人很不錯,很有禮貌)。開車去機場要10分鐘,不過距離鳳凰城各處景點都有點遠。如果你想要去別處用餐的話,要注意,步行範圍內沒有任何餐廳。總體來說,餐廳還可以,但是沒什麼特別的。
Hi Michael! Thank you for your review. Since you had an early morning flight, we're happy you were able to take advantage of our convenient location so close to the airport. I apologize for the inconveniences you experienced upon your arrival, and I'm glad we were able to rectify those situations quickly. We hope you'll consider staying with us again so we may have the chance to win you over completely.
我們在這裏呆了一個晚上,服務很好,而且房間很感覺。從酒店的接駁車開始,有很友好的私人司機(叫Marco?),然後是友好的入住登記員,雖然她可能不太舒服。接下來是服務員(Christopher),他在餐廳關門前5分鐘還幫我們點單了……這真的為我們全家人的聖誕假期奠定了很好的基調。是的,要試試素食披薩,還有凱撒沙拉,裏面有烤雞肉……很美味……謝謝!
No, thank you! We love your great review of the Hilton Garden Inn Phoenix Airport North Hotel and we’re so glad to hear that our staff helped to make your family Christmas vacation so memorable. We hope should you travel to the Phoenix area again you’ll come back to see us.