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费城曲特买酒店
鄰近飯店
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  • 游泳池
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Seven Streams B&B(桑頓)(物超所值!)
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克萊爾桑頓(桑頓)
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裡沃尼亞民宿(桑頓)(物超所值!)
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1 - 6 則評論,共 308
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年5月13日

一流的酒店,一切設施應有盡有,很好吃的早餐,免費去曼德拉廣場的巴士,員工很親切,花園令人放鬆,還有個泳池,要是天氣轉暖的話會很不錯,可惜我們無福消受了。

感謝 538AlanR
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.nz 查看原文
MarkWernich,费城曲特买酒店 的 General Manager,回應了這篇評論2017年5月18日 已回應
Google 翻譯

Dear Valued Guest,

We are delighted to read how much you enjoyed your stay with us at the The Faircity Quatermain. We are happy to learn that our facilities and service far exceed your expectations. More especially, to read your compliments of the friendliness and dedication of our STAFF, our relaxing pool and great breakfast. We make every effort to ensure your expectations are exceeded and we sincerely appreciate you taking the time to share your personal experience and acknowledge our efforts. We look forward to your next visit.

Yours in hospitality
Faircity Management & Staff

Shaun Wheeler
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年5月5日

這家酒店是我們通過背包客(Travelbag)預訂的16天南非之旅中的第一個。這是一個很好的開端,我們的房間安靜而舒適。我們的一些團體使用Uber出租車前往種族隔離博物館( The Apartheid Museum)。我們乘坐酒店的班車前往桑頓購物中心,並享用那裡的商店和餐館。這裏的工作人員熱情友好。我們遇到的唯一問題是,我們要在7:15開始我們的旅行但是酒店的早餐直到7:00才開始供應,這使事情變得相當匆忙。

感謝 UnaW
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
MarkWernich,费城曲特买酒店 的 Guest Relations Manager,回應了這篇評論2017年5月10日 已回應
Google 翻譯

Dear Valued Guest,

Thank you for taking the time to post a review of your recent stay with us.

We are incredibly happy to hear that we were able to provide a welcoming and helpful experience as a start to your first visit to South Africa. We are also pleased to hear that you were able to make use of our complementary shuttle service and enjoyed the shopping experience in Sandton City.

We do however apologize for the rushed breakfast experience, next time be sure to ask for our complimentary breakfast packs that our wonderful restaurant team put together with healthy, and tasty morning snacks. We look forward to welcoming you back to our exquisite hotel.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年4月19日

首先,這家酒店從Gautrain車站接送服務就是個噩夢。儘管打了好多次電話,他們還是遲到了30分鐘。房間還可以,沒什麼特別的,在我看來,可以昇級房間。早餐也還好-如果有更多的選擇的話會更好。餐廳工作人員在早餐期間並不很友好。這裡有不錯的花園,可以坐在那裡放鬆一下,無線網還不錯。距離桑頓購物中心有點遠,但是他們有免費的穿梭班車,必須去組織接送和下車,因為他們沒有像桑頓地區其他酒店那樣常規的班車時間。休閑方面,不確定我會再待這裏。如果來參加會議,還是可以的。

感謝 Carol K
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
MarkWernich,费城曲特买酒店 的 Guest Relations Manager,回應了這篇評論2017年4月25日 已回應
Google 翻譯

Dear Carol K,

Thank you for taking the time to tell us about your experience at the Faircity Quatermain Hotel.

Please accept our sincere apologies for the discrepancies in the level of service received during your stay with us, we have taken note of your comments regarding the shuttle service, restaurant staff during breakfast and the breakfast, these comments have been forwarded to the relevant departments for correction. We have also noted your comments regarding our rooms and we will use these for future improvements.

At Faircity Hotels, we strive to provide a superior service experience all our guests; therefore your feedback is very important to us.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年3月27日

房間乾淨整潔,員工熱情友好。酒店位置距離中心區域有一段距離,所以大家可能需要有一輛車或者叫上優步去諸如Sandton購物中心之類的地方(酒店也有免費的接送車)。服務確實很好很貼心,不過他們似乎每天都忘了給我浴室添加洗髮水,所以我不得不每天打電話問他們要。商務間還有一台咖啡機,不過需要打電話要咖啡豆。在繽客網上說這家酒店有機場的接送車,不過沒有講清楚這個免費接送車只是到Sandton站,如果要去機場的話還要額外付錢的。

感謝 triinugroon
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.za 查看原文
MarkWernich,费城曲特买酒店 的 Guest Relations Manager,回應了這篇評論2017年4月4日 已回應
Google 翻譯

Dear Valued Guest,

Thank you for taking the time to write a review on TripAdvisor. We truly appreciate your feedback regarding your stay with us at Faircity Quatermain! We are very pleased to hear that you received good service from all our staff members. We are also happy to know that the rooms were nice and clean.

Our hotel shuttle is complimentary when booked for within a 5 km radius from the hotel, airport transfers are charged for and need to be booked with the hotel. I apologize that this information was not communicated to you very well, we will look into this on our website as well. We also like to apologize for not replenishing the amenities in your room daily as we should, I have shared the feedback with the housekeeping manager who will ensure that going forward this is improved.

We look forward to welcoming you back to our hotel in the near future.

Yours in hospitality
Faircity Management & Staff

Nonku Sithole
Guest Relations Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年3月20日

安全是約翰內斯堡的主要問題,這家酒店位於相對安全的地區。服務是平均的,沒有什麼值得稱讚的。空調在我們的房間里工作,接待員在檢查系統后同意給我們更換的房間,新的房間也沒有任何改善。這裏令人愉快的,但我不知道我是否會再次住在那裡。

感謝 PXM055
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
MarkWernich,费城曲特买酒店 的 General Manager,回應了這篇評論2017年3月27日 已回應
Google 翻譯

Dear Valued Guest,

Thank you for your valuable feedback regarding your experience with us. It is pleasing to note that you were happy with the location of our hotel. Please accept our sincerest apologies for the air conditioner in your room not working in your room and the inconvenience caused.

Your comments have been constructively communicated to the relevant department in order to assist us in improving our services. We hope that this experience will not deter you from using our hotel in future, we look forward to welcoming you back.

Yours in hospitality
Faircity Management & Staff

Mark Wernich
General Manager

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