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斐濟卡米水療度假村
鄰近飯店
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Waruka Bay Resort(卡米瓦島)
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  • 海濱
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1 - 6 則評論,共 503
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年7月17日

這個度假勝地很有熱帶風情。這是私人的並且有點小。員工是我見過最友好的,服務簡直令人難以想象的周到。食物、外出郊遊、水療和設施都很好。這不是一個時髦的或高檔度假村;要記住的是,這裡是一個植物繁茂,有熱帶風情和有純天然的環境的地方!絕對完美的假期。以後還會再來。

感謝 katzfam3
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 General Manager,回應了這篇評論2017年7月18日 已回應
Google 翻譯

Bula katzfam3 & thank you so much for taking the time to share your experiences at Qamea - it was so lovely to have all three of you here with us. We are delighted, and not at all surprised, that you felt so warmly welcomed by the wonderful family of staff here at Qamea... the remote islanders in Fiji truly are the friendliest people in the world. We are very pleased also that you enjoyed all the activities, excursions, spa, and the bure.
We very much hope we have the chance to welcome you back again sometime! Warmest regards from ALL the team here at Qamea~!

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年7月14日

這裏的主人威脅阻止我們離開小島,並拒絕給我們服務,除非我們支付雙倍價格。那意味把我們扔到沙灘上餓死我們???他們強調說銀行會返還支付的款項,但是我們給他們看了,我們在線支付的錢款,交易已經完成了。我們支付了錢款。我不會屈服於他們的惡劣行為。銀行也會為這類事情給出解釋,度假村不要恐嚇他們的客人,我們會兌現我們的付款,正如業主期望的,我們信任他們並支付雙倍價格。但是他們卻威脅我們。這一刻,我們就好像是他們的囚犯一樣。

感謝 ralavida
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 Owner,回應了這篇評論2017年7月15日 已回應
Google 翻譯

This falls into the category of nonsense and just plain fiction. The former guest that posted this “review" originally booked with our resort through an online booking company in February. As with all guests that pay in advance, this guests signed a credit authorisation form which clearly outlined the costs, and stated that the charge would be made by our reservation company, Profile Holdings Hotel Management. The first two credit cards he provided were declined. Finally a third credit card went through. Shortly after the charge appeared on his bill he contacted our reservation office in June concerned about the identity of Profile Holdings, and when we explained to him that this is our reservation company he was fine with it, and that was the last we heard from him until he and his wife arrived on our resort 4 days ago. The day before this guest arrived we received a letter from our bank that the guest had reported the transaction as fraud and that he did not authorise the charge, and the funds were pulled out of our account on July 6. We showed our guest the correspondence from our bank which clearly confirmed that we had not been paid, and also that in fact he as the cardholder had disputed the transaction and had arranged to have it voided. We confirmed yesterday again that the funds had been pulled from our account at the instruction of the cardholder.

Throughout the day (yesterday), the guest was belligerent and obviously intoxicated, threatened our staff, threatened to disrupt other guests, and more. Meals and other services were not withheld. This morning the guest did check out, he paid his bill by credit card, and departed the resort on time.

We have proudly owned and operated Qamea Resort & Spa for 18 years, and along with our amazing staff, work very hard to provide our guests with an incredible and authentic luxury Fijian outer island experience. Given our popularity and solid reputation, we have had the honour of welcoming literally thousands of amazing guests from around the world. This obviously was not one of them. There is nothing that we could or would have done differently. We are only very sorry for the verbal abuse and stress that our on resort staff endured as a result of the antics of this person.

Ron Eckstrom / Bryce Earwaker
Owners & Directors
Qamea Resort & Spa

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年6月17日 透過行動裝置

在這個地區的其他私人島嶼度假之後,我很期待這個度假勝地。我和我的妻子住在蜜月套房。房間很好。這段經歷在到達后開始走下坡路。工作人員例行公事地刪掉我們觀賞海洋的行程。食物的質量也低於我們習慣的。許多留在美國的人只是在那為了一個“春假”體驗。水療在進行按摩時“打你”。度假村與其他度假村相比,例如Mantangi和Namale。

感謝 Brad H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 General Manager,回應了這篇評論2017年6月22日 已回應
Google 翻譯

Bula Brad H. It is with some confusion and astonishment that we approach to this review. Despite some investigation into our own records and further inquiries through Tripadvisor, we have not been able to verify that anyone matching your name or photograph has stayed at the resort during the dates specified, or anywhere near this time, either in the room category specified or in any other room category available around these dates. This is of some concern to us, as we are an exceedingly small resort and as a rule, know and recall all our former guests and feedback contributors. After carefully reviewing all the written guest feedback forms from this time, we have been unable to match any of these to the review above, and this has – for the first time on this forum – raised some questions in our minds as to the authenticity of these claims, and the identity of the author. However, all feedback is extremely important to us, and we feel it important to address the issues raised in this post.
We very much regret that you felt our staff routinely were in the way of your view. Although this feedback is rather at odds with the vast majority of feedback we receive regarding the demeanor and behavior of staff at Qamea, we appreciate such comments, as these ensure that the service we offer to our guests is constantly evolving to a higher standard.
We regret also that you did not enjoy your dining experience – we go to great lengths to procure the freshest local produce and import at great expense the finest ingredients from Australia and New Zealand. Our team of chefs have received extensive training from our European culinary consultant, who designs our menus with a view to offering a wide range of dining options to suit all tastes.
Our Jungle Spa has won multiple international awards and is widely considered one of the best spa and massage facilities in all of Fiji; the comments about being ‘beat up’ are truly unlike any other feedback we have ever encountered before.
The notion that the resort atmosphere resembles that of a “spring break experience” is the remark which most puzzles us. As we are a small, luxurious and private destination on an extremely remote tropical island inhabited by only a few small, peaceful villages, this observation is unlike any we have ever received before. It is very difficult for us to fathom how this impression may have arisen as our property by design does not, nor has it ever, facilitated anything resembling a raucous party atmosphere.

Kindly pardon our candour in this response; we warmly invite the reviewer to please feel free to contact us to further discuss these matters, and assist us in clarifying some of these impressions.
Again, we greatly value all comments and feedback, and thank the review for taking the time to offer these.

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年5月23日

我們真的非常感謝度假村的工作人員,我和我的丈夫在這裏的度假村和水療中心度過了一個最好的假期。 這裏的工作人員非常友好,真正關心顧客的感受,他們都有非常豐富的經驗。 這不是美國式的度假勝地,比那還要更好。 我們獲得了真正的斐濟的體驗,並參与到來他們的文化和傳統中。 另外在預訂時,皇家海灘別墅也是這樣。 我們一定會在未來再來到這裏的。

感謝 laurennicole18
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 General Manager,回應了這篇評論2017年5月23日 已回應
Google 翻譯

Bula laurennicole18 & thank you so much for your beautiful review! It was such a pleasure to have you & W. here with us to celebrate your honeymoon. We are absolutely delighted that you felt so well cared for by the amazing community of staff here, and felt that you were able to experience something more than simply a 'hotel' - these remote northern islands truly are the heart of the real Fiji. Our Royal Beach Houses are designed to ensure privacy and spacious luxury; they are the perfect accommodation for honeymooners - we are so pleased that enjoyed yours! Thank you again so much for taking the time to share your experiences here at Qamea. We hope towelcome you back again sometime! Warmest regards from ALL the team here at Qamea~!

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年5月9日 透過行動裝置

這是一家神奇的酒店。我不太確定是什麼,這可能是鬱郁蔥蔥的叢林中令人驚異的不同綠色。這可能是絕對的隱私或小區的感覺,取決於你當時的心情。它可以是鳥兒,樹木和波浪對岸的撫慰聲。可能是人!其實這一切都很神奇! 我會回來的。我必須回來!

感謝 Michelle_Kiwi1987
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 General Manager,回應了這篇評論2017年5月11日 已回應
Google 翻譯

Bula Michelle_Kiwi1987 & thanks so much for your review! We are absolutely delighted that you are longing to come back & see us at beautiful Qamea! We are truly fortunate to live here in this unique, pristine oasis surrounded by the friendliest people in Fiji. We hope to welcome you back again sometime! Warmest regards from ALL the team here at Qamea~

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年3月20日

這是我到過最好的地方。從你來到這裏到你離開這裏,你不僅是被以客人對待,還會被當作這個家庭的一部分。我的夥伴和我在這裏度過了七個美麗的夜晚,探險,放鬆,品嘗令人驚艷的食物,玩的很開心。員工會做一切讓你微笑,但在排球比賽中,也並不害怕把你淘汰出局。如果你需要什麼,他們會讓你夢想成真。每一天這裏的活動都不同,我強烈建議參与所有的活動。卡米水療度假村雖然有些偏僻,但一切都很值得。

感謝 Rachael S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
OwnersAtQamea,斐濟卡米水療度假村 的 General Manager,回應了這篇評論2017年3月21日 已回應
Google 翻譯

Bula Rachel S. & thanks so much for taking the time to write a review! We are so pleased that you & T. enjoyed your week at Qamea - exploration, relaxation and amazing food are really what we do best! We are delighted that you felt so well taken care of by the staff, and admired their skills on the volleyball court! We try to ensure that there is as much as possible to do on and around the resort - from hikes to kayak trips, cultural tours in the village to stunning waterfall treks, and we are thrilled that you enjoyed these. Qamea certainly is - as you say - out of the way, but the pristine forests and corals reefs, the friendly and welcoming staff, and of course the private, family-like atmosphere of the resort truly makes it worth while. Thanks again for taking the time to share your experiences here - we hope we can welcome you back again someday! Warmest regards from ALL the team here at Qamea~!

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