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1 - 6 則評論,共 2,218
一位來自中國的 Tripadvisor 會員
2019年12月11日的評論 透過行動裝置

此評論僅代表旅行者個人的主觀意見,並不代表TripAdvisor以及其合作夥伴的意見。原文語言為中文,源自www.tripadvisor.cn 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年12月13日 回應
Google 翻譯

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月22日的評論

我和妻子在 St. Regis酒店住了四天,剛剛離開孟買。我是他們忠誠計劃的終身鈦金會員。首先,這裏的位置無可匹敵,正處於孟買的中心,數分鐘即可到達三個購物中心。還有很多本地的商店。我們到達的前一天,我收到了酒店的郵件,Noathen Soeiro詢問我是否有什麼特殊要求。我們到得比較晚,他們還安排了接待。到達的時候,酒店已將我們的普通間昇級為美麗的套房。入住手續非常便捷,客人會感受到自己被尊重。房間時尚,裝飾漂亮。酒店提供的洗浴用品(如洗髮水、護髮素、沐浴露、洗面皂、身體皂等)都是高檔貨。床鋪和床品都非常舒適。房間里裝飾着幾個花瓶,床邊、客廳的浴室和冰箱里都有免費的瓶裝水。與所有 St. Regis酒店的情況一樣,我們可以有一位管家,他每天24小時為我們供應免費的茶或咖啡。酒店還免費提供擦鞋服務,雖然我們沒有這一要求。清潔工非常好。他們還詢問我妻子是否需要玫瑰花瓣泡泡浴。我妻子答應了,他們立刻詢問我們旅遊回來的時間,我妻子回答是下午6點。當下午6點我們回到酒店時,一位工作人員正在往浴缸里倒浴鹽、泡泡和玫瑰花瓣。我們的住宿費用包含在酒店 Seven Kitchens 餐廳的早餐。如果你Google搜索“印度最好的自助餐”,你會發現這家餐廳名列其中。你來了就知道為什麼了。這裡有美式早餐、中式、印度、沙拉、壽司、煎蛋卷、意式冰淇淋、韓式等等。棒極了。廚師De Partie 為我們特別做了四天的壽司卷。 Dane Fernandez(行政總廚)還為我妻子準備了特別的菜品。餐廳的員工也非常棒。我對於 St. Regis 有很高的標準,但孟買這一家的確是世界一流水平。特別感謝我們的房間清潔員工(Guarav, Ichita 和 Amir),Dhruv Hemrajani, Jonathan Soeiro, Sharique Shaikh, Irshad, Shaikh,酒店保安,前台工作人員,以及所有的迎賓員和管理人員,他們共同成就了這樣一流的服務。再來孟買的話,這家酒店依然是我的首選。

感謝 adamlipson
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年10月25日 回應
Google 翻譯

Dear Adam,

Thank you for choosing The St. Regis Mumbai, as your accommodation choice during your recent stay in Mumbai and for taking the time to share your appreciation with us.

My team and I are very pleased to read your positive comments in praise of the property and the facilities offered. We are glad you were able to enjoy a generous service experience during your stay with us and appreciative comments such as yours are most encouraging and will always be our greatest reward. Every effort has been made to ensure that world-class facilities are offered and it has always been our endeavor to ensure that guests enjoy a memorable stay each time they visit us.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mumbai.

Best Regards,
Anuraag Bhatnagar
Multi-Property Vice President, Mumbai and Goa | General Manager, The St. Regis Mumbai

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月22日的評論 透過行動裝置

St.Regis酒店總是不負眾望。我在St.Regis的住宿體驗非常不錯。這家酒店很棒,服務很好,房間很乾凈。最好的豪華房間。七廚房(seven kitchen)提供早餐。享受住那裡的時刻。體驗不錯。

感謝 Bhaktiprajapati
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年10月25日 回應
Google 翻譯

Dear Bhakti,

Thank you for choosing The St. Regis Mumbai, as your accommodation choice and for taking the time to share your appreciation with us.

My team and I are very pleased to read your positive comments in praise of the property and the facilities offered. We are glad you were able to enjoy a generous service experience during your stay with us and appreciative comments such as yours are most encouraging and will always be our greatest reward. Every effort has been made to ensure that world-class facilities are offered and it has always been our endeavor to ensure that guests enjoy a memorable stay each time they visit us.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mumbai.

Best Regards,
Anuraag Bhatnagar
Multi-Property Vice President, Mumbai and Goa | General Manager, The St. Regis Mumbai

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年8月29日的評論 透過行動裝置

住了7個晚上,都挺好。工作人員非常有禮貌,非常願意幫助別人。每天的自助早餐也很棒。酒店內部非常精緻也非常美麗。

感謝 zacfranco
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.ph 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年9月13日 回應
Google 翻譯

Dear Guest,
Thank you for choosing to stay with us, I’m delighted that you enjoyed every moment of your stay at The St. Regis Mumbai. We not only believe in delivering bespoke services but also creating timeless memories. I'm so pleased to hear the encouraging remarks about our associates, as well as how flawless the service was.
We hope you will plan to stay with us again and enjoy our exquisite range of food and beverage options along with the other recreational facilities in the hotel.
It would be our pleasure to have you return and we hope it is very soon.

Best Regards
Anuraag Bhatnagar
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年8月23日的評論 透過行動裝置

酒店超級棒,裏面有又大又漂亮的房間,各類設施一應俱全。我愛酒店裡的餐廳提供的食物,事實上它是和一個高端購物中心連在一起的。酒店裡到處都陳列着超棒的藝術品。員工很友好,而且樂於助人。從現在開始,只要來孟買我就會來這家酒店入住噠

感謝 AAH_Q
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年8月26日 回應
Google 翻譯

Dear AAH_Q,

Thank you for taking the time to post your feedback on TripAdvisor and for choosing to stay at the St. Regis Mumbai.
We are glad to learn that you had an overall pleasant stay with us and particularly appreciated our room and its amenities, and the professionalism and assistance of our staff. It is heartening to read that our guests value the attentiveness of our staff and their efforts to provide excellent service. We are committed to consistently provide warm and efficient services to all our guests and appreciative comments such as yours are most encouraging and will always be our greatest reward.
We look forward to welcoming you back soon and assure you of our best services and personalized attention at all times.

Best Regards,
Anuraag Bhatnagar
MULTI-PROPERTY VICE PRESIDENT, MUMBAI AND GOA | GENERAL MANAGER, THE ST. REGIS MUMBAI

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年7月18日的評論 透過行動裝置

我會說服務很好,有私人管家滿足你的需求。我在世界各地的眾多酒店住過後第一次擁有管家。早餐很好,真正的國際選擇。客房服務的食物也很好吃。我唯一的預訂是我早上7點寄送的洗衣服務,但它晚上5點的時候並沒送回來,而且我晚上7點退房。在收到它們之前我追問了兩次。總的來說還是不錯的。如果你在孟買,我會建議住在這裏。

感謝 CT C
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
Bhatnagar_Anuraag,The St. Regis Mumbai 的 General Manager,回應了這篇評論已於 2019年7月19日 回應
Google 翻譯

Dear Guest,

Thank you for staying at the best address where timeless elegance resides. I would like to thank you for your valuable feedback with regards to the impeccable service by our associates, as well as the overall experience at The St Regis Mumbai. We appreciate your constructive feedback and remarks shared against various touch-points at the hotel. This throws light on the area's that need specific attention.

As a teachable moment, we have shared your feedback with concerned individuals and our senior leadership team, ensuring reinforcement of corrective actions, process revision and measures, helping us elevate our quality of services.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Mumbai.
Sincerely,
Team, The St. Regis Mumbai

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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