Dear Mr. Mattheus Ummels and Ms. Madelijn Besse,
Thank you very much for your good feedback and we really appreciate your kind words and the time you took to share them with us. It’s our pleasure to have you here in Lanta Mermaid Boutique House during the day of your stay. This is one of the best reviews we’ve had here in Trip Advisor. We are happy to hear that you do have a great stay here with us. Here in Lanta Mermaid, we like to treat guest as a family, and making sure that you do have a comfortable stay in our hotel. We also make sure that our services and facilities will satisfy our guest’s needs and wants. Once again, thank you for all your good praises regarding our premises. If you’re planning for a next visit here, do not hesitate to contact us directly in order for us to arrange all you request prior to your arrival. All the best and hope to see you soon!
Dear Ms. Olivia,
Thank you for sharing your wonderful experience with your stay here in Lanta Mermaid and thank you for taking the time to write us an awesome review! It's our pleasure to welcome and accommodate such a friendly guest like you. It's also great to see that you were able to enjoy so many aspects of the hotel during your stay.
Just sorry to hear that you were not satisfied with the beaches, as being explained, the time you went here is usually the rainy season that's why locals don't have any way to clean it everyday.
We really appreciate your good comments about our hotel as a whole. Our staff members take their roles in our industry very seriously to provide that good quality customer service our guests are expecting. I shall pass on your great feedback to the team.
We all hope to see you return soon.