Our entire DoubleTree team was disheartened to learn of your recent experience at our hotel, Amy. Even though our property is undergoing an extensive revitalization, we are striving to minimize as much inconvenience to our guests as possible. From your detailed review, it is clear that we did not succeed during your visit and we sincerely apologize. We thank you for sharing your review and appreciate your feedback as it provides us with areas in which we can improve our guests’ experience during our renovation process. We hope to have an opportunity to welcome you back after our hotel’s remodeling is complete, and provide you with an all-around improved experience.
Thank you Troy for taking a moment to share your feedback. We were truly disheartened to learn your impression of our hotel and our overall standard of hospitality. As you may have discovered, we are currently undergoing renovations to our property and we sincerely apologize that this affected your overall experience. Our team is striving to prevent any inconvenience to our guests, and we are disappointed that we fell short during your visit. We hope that we will have a future opportunity to welcome you back and provide you with the quality of stay you expected and deserved, restoring your confidence in us as a member of the Hilton brand.
We thank you for sharing your review and bringing this issue to our attention, Aggie. Please accept our sincerest apologies for the inconvenience and frustrations that this billing issue has caused. As all DoubleTree hotels are smoke-free environments, a fee is assessed upon evidence of a guest violating our policy. We regret if our enaction of this strict policy was erroneous and for the manner in which it was addressed by our staff. We will share your feedback concerning this lapse in courteous service with our Management Team to review internally with the appropriate members of our staff. That said, we ask that you please reach out and contact us directly should you wish to discuss your personal experience as we would welcome the chance to resolve this issue properly. We hope that we have the opportunity to change your lasting impression and restore your confidence in us.
We thank you James for not only taking the time to share a review, but for showing genuine patience and understanding regarding our ongoing renovation process. We were disappointed to learn that your recent stay was impacted by our current upgrading, as our utmost priority has been to ensure that each and every guest is still provided with an exceptional DoubleTree experience. We apologize for the oversight in optimal property markings and lapses in attentive service and will share this feedback with our Management Team for review. Once our highly-anticipated improvements are complete, we hope to have the pleasure of welcoming you back for an experience that will restore your confidence in us.
We are grateful that you’ve taken the time to share your experience. We strive to provide our guests with a relaxing and positive experience and are disappointed that we missed the mark in certain areas for you. Please accept our sincere apologies for any inconveniences or frustrations that you experienced. We are working hard to improve our hotel and trust that we can exceed your expectations during your next visit.
Thank you for your comments, Brent. We appreciate you mentioning the high points of your stay including the exceptionally comfortable Hilton Hotel mattress and bedding we’re known for. Please accept our apologies if the current renovation of the property disrupted your visit in any way. We hope to minimize the inconvenience to our guests during this process and are sorry if we fell short. We hope you will visit us again to see the changes we’re making; we’re confident you’ll love our new look!