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1 - 6 則評論,共 898
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論

我們到那裡的時候酒店正在施工。因為大多數入口和門都不能進入,因此我們很難繞進大樓。特別是在停車的地方。我們最終不得不從底層走到第四層停車區域。工作人員不知道往哪裡寄行李因為他們不知道什麼樓層施工。酒吧很熱,沒有空調,使用的是風扇。這個房間對4個成年人來說非常小。在網站廣告上显示的房間更大。這就是我選擇住在那裡的原因之一。

與 DoubleTree by Hilton 合作收集的評論
感謝 amylewis23
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Our entire DoubleTree team was disheartened to learn of your recent experience at our hotel, Amy. Even though our property is undergoing an extensive revitalization, we are striving to minimize as much inconvenience to our guests as possible. From your detailed review, it is clear that we did not succeed during your visit and we sincerely apologize. We thank you for sharing your review and appreciate your feedback as it provides us with areas in which we can improve our guests’ experience during our renovation process. We hope to have an opportunity to welcome you back after our hotel’s remodeling is complete, and provide you with an all-around improved experience.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

別浪費時間金錢來這裏了。這裏應該被降級,並移出希爾頓連鎖名單,花了超高的價格,卻換來了糟糕的質量,太多問題了,講不完。入住這家酒店就是在浪費自己的人生,這裏的食物,電視,泳池,住宿條件,都不行。

與 DoubleTree by Hilton 合作收集的評論
感謝 troydavis187
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Thank you Troy for taking a moment to share your feedback. We were truly disheartened to learn your impression of our hotel and our overall standard of hospitality. As you may have discovered, we are currently undergoing renovations to our property and we sincerely apologize that this affected your overall experience. Our team is striving to prevent any inconvenience to our guests, and we are disappointed that we fell short during your visit. We hope that we will have a future opportunity to welcome you back and provide you with the quality of stay you expected and deserved, restoring your confidence in us as a member of the Hilton brand.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年8月5日

我永遠不會再來這家酒店入住了。收了我們250美元的吸煙費,但是我們並沒有在房間里吸煙。酒店根本沒有辦法證明我們抽煙了,因為根本就是莫須有。當我們試圖解決這個問題的時候,工作人員很粗魯,很傲慢。在這次入住之前,我們把這家酒店推薦給過其他要來賓厄姆頓的人。以後不會這麼做了。我不知道你感覺怎樣,但反正我接受不了從我的銀行賬戶里扣了我250美元,這導致了很多基金費用不足,最後讓我因為酒店客房額外損失了400美元。房間根本不值得。

感謝 Aggie F
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論2018年8月6日 已回應
Google 翻譯

We thank you for sharing your review and bringing this issue to our attention, Aggie. Please accept our sincerest apologies for the inconvenience and frustrations that this billing issue has caused. As all DoubleTree hotels are smoke-free environments, a fee is assessed upon evidence of a guest violating our policy. We regret if our enaction of this strict policy was erroneous and for the manner in which it was addressed by our staff. We will share your feedback concerning this lapse in courteous service with our Management Team to review internally with the appropriate members of our staff. That said, we ask that you please reach out and contact us directly should you wish to discuss your personal experience as we would welcome the chance to resolve this issue properly. We hope that we have the opportunity to change your lasting impression and restore your confidence in us.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月28日 透過行動裝置

裝修完成后這裏將再次成為一家非常棒的酒店,但現在它是一個爛攤子。我甚至不知道該怎麼進去。維修人員對漏水反應遲鈍,前台工作也不太投入。

感謝 James W
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論2018年7月30日 已回應
Google 翻譯

We thank you James for not only taking the time to share a review, but for showing genuine patience and understanding regarding our ongoing renovation process. We were disappointed to learn that your recent stay was impacted by our current upgrading, as our utmost priority has been to ensure that each and every guest is still provided with an exceptional DoubleTree experience. We apologize for the oversight in optimal property markings and lapses in attentive service and will share this feedback with our Management Team for review. Once our highly-anticipated improvements are complete, we hope to have the pleasure of welcoming you back for an experience that will restore your confidence in us.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月30日

我從未在早上受到過客房服務。酒店房間很乾凈,裝修得也很好。大堂在施工中,因此這個大堂中心變得擁擠而混亂。我與前台交談時感覺對方很急躁。

與 DoubleTree by Hilton 合作收集的評論
感謝 meganthom5436
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論2018年7月1日 已回應
Google 翻譯

We are grateful that you’ve taken the time to share your experience. We strive to provide our guests with a relaxing and positive experience and are disappointed that we missed the mark in certain areas for you. Please accept our sincere apologies for any inconveniences or frustrations that you experienced. We are working hard to improve our hotel and trust that we can exceed your expectations during your next visit.

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月21日 透過行動裝置

這家酒店正在施工中。我會去別的地方,直到施工完工,完工之後這裏可能會漂亮一點。但是現在這裏沒有大廳。而且房間很臟,地毯看上去有50年的歷史了,上面還有食物殘渣。如果不是因為半夜,我會試圖換房間。這是一個希爾頓品牌的酒店,所以床和枕頭還是很好的。水壓也不錯,但浴室的燈光卻很糟糕。而且如果你打算在房間里睡覺,根本不可能睡着,因為施工的聲音到處都是。

感謝 Brent H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Doubletree B,伯明罕希爾頓逸林飯店 的 General Manager,回應了這篇評論2018年6月23日 已回應
Google 翻譯

Thank you for your comments, Brent. We appreciate you mentioning the high points of your stay including the exceptionally comfortable Hilton Hotel mattress and bedding we’re known for. Please accept our apologies if the current renovation of the property disrupted your visit in any way. We hope to minimize the inconvenience to our guests during this process and are sorry if we fell short. We hope you will visit us again to see the changes we’re making; we’re confident you’ll love our new look!

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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