Dear Jason P,
Thank you for your valuable feedback! We are thrilled you chose to stay with us during your daughters volleyball tournament (we hope she won!!) We would like to apologize for the issues you did experience. The front desk agent that checked you in is one of the newest members to the Holiday Inn Express family. Our management, and training team have talked with him, and all new employees, at length, about how important our IHG members our to us. Thanks to your feedback we are able to correct where we lack in the guest focus training process! We would also like to apologize that our weekend breakfast time was not accommodating for you and your family. If we are made aware ahead of time of when you'll need breakfast we will always try our best to accommodate your needs! We hope to see you soon Jason!
Dear Jeanie B,
What a great review! We are glad that you were as pleased with our accommodations, as we are proud of them. I am so delighted that you were so comfortable and enjoyed your time here. We are so happy you found us to be conveniently located off of I-459, right behind Logan's Steakhouse. We receive countless compliments on our Holiday Inn breakfast, but never get tired of hearing them. We will be certain to pass along your kind comments to the team. Thank you for staying with us and we look forward to serving you again.
We are delighted that you were so satisfied with your most recent stay. Looks like we won you over with our amazing service. When you enjoy what you do it is easy to make people happy. We do love that the reoccurring theme with our reviews from our guests is that our staff is friendly and helpful. See you again next time you are in Birmingham and I assure you that the service will be at the same excellent level.