Dear John N,
Many thanks for taking the time to write a detailed review on TripAdvisor.
We strive to deliver genuine hospitality from the heart and I am pleased to hear we were able to provide you great overall service. I would like to point out that the hotel may close to the full or the room you particularly requested were blocked or out of use. However, your experience with the room will still be conveyed to Front Office department.
Our housekeeping team is greatly inspired by your recognition also.
I sincerely look forward to your next visit to Ankara.
Many thanks for your feedback on your recent stay at Ankara HiltonSA.
We strive to deliver genuine hospitality from the heart and I am so dissapointed to hear we failed to provide you great overall service. I would like you to know that the behaviour you mentioned with regards to the reception is not typical at all and will be conveyed to Front Office Manager immediately. I am also very sorry to learn you have not enjoyed our dinner. However, your feedbacks are the significant guidelines to see as to where we should improve ourselves.
I sincerely look forward to your next visit to Ankara to show we can do, indeed, better.
Thank you for sharing your reviews on your recent experience at Ankara HiltonSA.
I am very pleased to learn that you called your accomodation as "great". Your comments will be conveyed to all related departments.
We would like to see you at Ankara HiltonSA again!
Dear Tom A,
Thank you for your review.
I am so happy to hear that you enjoyed your stay at Ankara HiltonSA.
We strive to deliver genuine hospitality from the heart and I am so please to hear our staff was able to provide you great overall service.
I hope to welcome you back in the near future.