First of all I would like to thank you for having chosen our hotel and for sharing your impressions with us.
Please take our apology for the lack of coffee facilities in your room and and all the inconveniences we might have caused you during your stay. We do have tea and coffee stations starting from the Deluxe room category that fully corresponds to the room descriptions on our web site, thus in the basic room categories it can only be served upon request.
For dining experience the hotel has two restaurants - Catherine the Great where Russian imperial cuisine is served and Italian restaurant Michelangelo.
We really hope that you will give us another chance to see you among our guests and we will do our utmost to provide our attentive and careful service.
with best regards,
The State Hermitage Official Hotel