Thank you for staying at Sheraton Palace Hotel Moscow and for your feedback with the highest rank
I was happy to know you liked the location of our hotel and were satisfied with the prices. Thank you for your kind comments, especially to our breakfast
At the same time we feel upset that you didn't like our staff. We have passed these comments to Director of Front Desk and to Hotel Training Manager in order to pay special attention to this matter and arrange additional training for our employees. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue.
I do hope to welcome you back to Sheraton Palace Hotel Moscow soon.