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1 - 6 則評論,共 2,899
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
4 週前評論

住宿愉快!房間很乾凈,服務很好。唯一的事情是房間過時了。這家旅館正在整修,大廳區域看起來不錯,但是房間和走廊都過時了。進入房間后,它更像是3星級,但是未來會成為4星級。

與這家飯店合作收集的評論
感謝 Paul Anthony A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
AndersH2312,水藍城城市酒店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Paul Anthony A

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a good stay with us in Cebu .

Also I like to thank you so much for mentioning our unique and spacious lobby with live entertainment in the evenings and the perfect place to unwind after a long day. We are working on a number of projects on updating our facilities at the moment.

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月30日的評論

退房時的效率很高。這麼長時間了,最後我們收到了小冰箱的賬單,簡直是被宰了!!!價格就是個大騙局。房間里沒有價目表,所以我們甚至認為是免費的。下次我們會在超市裡買好零食和飲料。他們欺騙我們的方式就是沒有人提到小冰箱的收費。

與這家飯店合作收集的評論
感謝 shir8887
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
AndersH2312,水藍城城市酒店 的 General Manager,回應了這篇評論2018年10月1日 已回應
Google 翻譯

Dear shir8887

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We always strive to offer the highest level of service and accommodation and it seems that on this occasion we unfortunately failed to meet with your expectations. Please accept our sincere apologies for the inconveniences that you encountered.

Please let me clarify mini bar concern. All rooms have a price list and its placed where the drinking glasses and coffee cups are pending on room category you staying in and by no mean a scam. Beverages and snack in a hotel will always cost more than in a supermarket.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, Despite your disappointment on this occasion, I do hope that we will have the opportunity of welcoming you back to Waterfront hotel & Casino Cebu City in the future.

Safe Travels

Anders

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月4日的評論

我在水藍城城市酒店住了無數次,這次是最差的一次體驗了。酒店給了我一個雙人標間,前台承諾第二天回換成大床房,但是並沒有幫我們換,而且這種失誤已經發生過兩次了。另一個很糟糕的體驗是我需要發郵件來證明我已經付過款了,這樣又多費了半個小時才入住成功。但這也不是什麼大事兒,我還是願意選擇你們酒店。但是希望不要再碰上這樣的麻煩了。謝謝!

與這家飯店合作收集的評論
感謝 143edwini
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
AndersH2312,水藍城城市酒店 的 General Manager,回應了這篇評論2018年9月11日 已回應
Google 翻譯

Dear 143edwini

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We appreciate your valued feedback and thank you for sharing the experience with us. While you were very impressed with our service and facilities, we are sorry to hear of your disappointment in some aspects. We are looking into all concerns to improve our services.
On your next visit it would be great if we could catch up over a cup of coffee.

Thank you again for your feedback. We all will be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travels

Anders

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2018年8月8日的評論 透過行動裝置

這個酒店很大很高,裏面有一個遊泳池,一個賭場,很多商場和一個自助餐。賓館總體來說還算不錯,服務也挺好的。

感謝 Excursion693519
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為中文,源自www.tripadvisor.com.tw 查看原文
Anders H,水藍城城市酒店 的 General Manager,回應了這篇評論2018年8月13日 已回應
Google 翻譯

Dear 煜辰 施

Thank you for such a great review, we really appreciate you taking the time to write in to share your experience on TripAdvisor.
Your kind review is highly appreciated and glad to hear all your needs were fulfilled and you had a great time with us.

Also thank you for mentioning our great swimming pool area and the amazing food served in all our restaurants.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年7月10日的評論 透過行動裝置

寬敞的大堂散發著一種雄偉和個性的感覺。氣氛是顯而易見的涼爽舒適。酒店員工非常熱情好客,努力讓客人有賓至如歸的感覺。入住過程很高效。:-)

感謝 Boysie S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Anders H,水藍城城市酒店 的 General Manager,回應了這篇評論2018年7月12日 已回應
Google 翻譯

Dear Boysie S

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

Thank you for such a great review, we really appreciate your comments about grandness and fantastic location and fantastic staff is highly appreciated and glad to hear all your needs were fulfilled and you had a great time with us.

Thank you again for your feedback. If your future travel plans should bring you back to Cebu, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe travels

Anders

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年6月21日的評論

感覺很滿意。酒店的位置很好,衛生也很乾凈。賭場也很有意思。早餐也非常美味。然而在前台等待的時間實在是太長了。下次還是會來這裏住的。謝謝你們。

與這家飯店合作收集的評論
感謝 cjchoi
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Anders H,水藍城城市酒店 的 General Manager,回應了這篇評論2018年6月30日 已回應
Google 翻譯

Dear cjchoi

Thank you very much for your recent stay with us at Waterfront Hotel & Casino Cebu City and for having taken your valuable time to share your experience on Trip Advisor.

We are very happy to see that you had a good stay with us in Cebu .

Also I like to thank you so much for mentioning our UNO restaurant Breakfast in your review, we certainly will pass the message on to Culinary team. Our breakfast gets a lot of praises in our reviews and is something we are very proud of to hear.

Thank you again for your feedback. If your future travel plans should bring you back to Philippines, we all would be delighted to have the pleasure of welcoming you back at the Waterfront Hotel & Casino Cebu City.

Safe Travel

Anders

回報不適當的回應
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