Dear Hiwa N,
Thank you for staying at Best Western Oxford Suites Makati and for taking the time in doing the review regarding your recent stay.
On behalf of our entire team, I would like to apologize for not meeting your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Regarding your laundry service, I would like to assure you that you were not cheated as per checking of the laundry list you signed for the 27 pcs. I reminded our associates to offer special discounts with these quantity.
I personally would like to regain your confidence and hope that you will consider straying with us again so that we can have another chance to provide you with a superior experience.
If I can be of assistance in the future, please do not hesitate to contact me at email@example.com.
Dear Justin M,
Thank you for sharing your review of Best Western Oxford Suites Makati. We are pleased to read your feedback that you enjoyed your room and our buffet breakfast.
As for your comment regarding the breakfast attendant, I apologize for the inconvenience you encountered in behalf of the entire team and I appreciate the opportunity to hear more about this incident so that we can correct this and improve more of our service.
Again, thank you and it was a pleasure to have you and we look forward to welcoming you back in your next stay with us.
上周我有個機會在這家酒店住了兩晚。真是太贊了。多虧了 Paul 和AFOM Justin，我入住和退房手續都相當順利，省去了很多麻煩。特別感謝香港員工，他們滿足了我的各種需要，Janette 和 Rudy 使我的要求及時得到滿足。我在馬卡蒂肯定會繼續住這家酒店。請繼續保持，夥伴們！
Thank you for your nice review of Best Western Oxford Suites Makati.
We are very delighted to know that you had a fabulous experience during your two nights stay with our property and we truly appreciate your feedback for the hotel especially your commendation to the excellent service of Paul, Justin, Rudy, Jannette and the housekeeping staff.
We hope to see you again on your next visit.
Dear Kaanikisena A,
Thank you very much for the review you made regarding your stay at BEST WESTERN Oxford Suites Makati and for the choosing our property for your stop over before your Palawan trip.
We are delighted to know that you enjoyed your guest room because it's nice and clean. Location wise, we are at the heart of the entertainment district where you can explore different entertainment and dinning options. If only you had the chance to explore around the area, we are just walking distance with major shopping malls in Makati area as well as commercial establishments. The red light district is just one strip of the many attractions in our area and is safe to walk any time of the day.
We hope that you have the opportunity again to come back and stay with us and explore the many advantages of our location.
Have a safe travels.