Thank you very much for your review of your recent stay at our property. Your feedback is extremely valuable to us, as we strive to improve with each and every stay for our guests. I am personally greatly appreciate your comments regarding your your experiences on outdated apartment. Please accept my apology for the negative experiences that you had endure.
We acknowledge the sources of problems that resulting your bad experiences. As you had mentioned that my colleagues was trying his best to give you most satisfaction. We will be doing the necessary to maintain the subject that you had let us know.
In taking care of charming hotel services, our priority is to be able to offer great memorable stay. I hope that i can convince you to change your mind about another visit to our property. Please reach me directly at firstname.lastname@example.org if you would be willing to give us another chance to turn your experiences around. It would be great pleasure to personally welcome you back to our property.
Warmest Regards and Very Much Appreciation,
Clement M / Resident Manager
來到這家酒店是因為4天3晚的旅程。第一天，我得到了一間帶還有2間卧室的公寓。第一個房間很小，衛生間沒有水管，衛生間和熱水器無法工作。 所以我們換了第二天的房間，這房間和熱水器表現得很好，但水壓不夠好。 總的來說不錯。對了，值得一提的是工作人員真的很好，樂於助人。
Good Day Mr. Nazrul,
We appreciated the information that you gave us on your first room. We love to have you at our place.
Hope to see you again.
Dear allan p
The management and staff of Ariva Gateway Serviced Residence consider all guest comments positive or negative, to be an integral part of our on going efforts to improve our product and services and all matters raised are carefully reviewed which allows us to correct any shortcomings.
The renovation for the superior rooms was done in 2014. However for the Serviced Residence, we did a continuous rooms improvement program (preventive maintenance gradually..
Once again thank you for your valuable feedback
Thank you for taking your time to share your experience following your stay with us.
We look forward to welcoming you back to stay with us at the Ariva Gateway Kuching.
I would like to thank you for your feedback. I have shared your valuable comment and reviewed the shortfall with the Department Head concerned so that we can continue to provide an uncomplicated service for our guest.
I appreciate you bringing this matter and please accept my sincere apologies for the short coming.
Your continuous support is highly appreciated and we look forward to welcoming you back soon.
With best regards