來到這家酒店是因為4天3晚的旅程。第一天，我得到了一間帶還有2間卧室的公寓。第一個房間很小，衛生間沒有水管，衛生間和熱水器無法工作。 所以我們換了第二天的房間，這房間和熱水器表現得很好，但水壓不夠好。 總的來說不錯。對了，值得一提的是工作人員真的很好，樂於助人。
Good Day Mr. Nazrul,
We appreciated the information that you gave us on your first room. We love to have you at our place.
Hope to see you again.
Dear allan p
The management and staff of Ariva Gateway Serviced Residence consider all guest comments positive or negative, to be an integral part of our on going efforts to improve our product and services and all matters raised are carefully reviewed which allows us to correct any shortcomings.
The renovation for the superior rooms was done in 2014. However for the Serviced Residence, we did a continuous rooms improvement program (preventive maintenance gradually..
Once again thank you for your valuable feedback
Thank you for taking your time to share your experience following your stay with us.
We look forward to welcoming you back to stay with us at the Ariva Gateway Kuching.
I would like to thank you for your feedback. I have shared your valuable comment and reviewed the shortfall with the Department Head concerned so that we can continue to provide an uncomplicated service for our guest.
I appreciate you bringing this matter and please accept my sincere apologies for the short coming.
Your continuous support is highly appreciated and we look forward to welcoming you back soon.
With best regards
Greetings HengFuNg, Penang
Thank you for taking time to post your review following your recent stay in Ariva Gateway Kuching.
It is indeed a pleasure to hear that you and your friends enjoyed your stay with us. Your review is informative and will be a great help to our viewers.
We sincerely hope to have you and your friends with us again soon. Please do not hesitate to contact us for any assistance.
Chai Chiew Ping