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1 - 6 則評論,共 3,237
5 週前評論 透過行動裝置

非常棒的度假村 值得推薦 地點適中離市區及購物中心很方便,只需15分鐘便能到達對面東姑阿都拉曼海上國家公園 景色迷人。

感謝 Trail824287
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為中文,源自www.tripadvisor.com.tw 查看原文
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年10月1日的評論 透過行動裝置

我們住了八晚,度過了非常棒的時光。度假村很乾凈,員工友好、彬彬有禮,食物美味,就餐選擇從隨意到真正的美食都有。食物和飲料的價格合理。位置很棒,可以看到最贊的日落。水療很棒,價格也很實惠。我們享受了六次很棒的免費按摩,因為這是我們豪華套餐包的一部分。度假村的經理Anne了解需求,令人感覺冷靜而高效。

2  感謝 _maryanderson4
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年10月10日 已回應
Google 翻譯

Dear _maryanderson4,

Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We are thrilled to learn that you had an amazing experience with us. We are happy that you enjoyed our spacious and comfortable rooms along with the beautiful views of mother-nature that comes with it. We hope your spa sessions have been most relaxing and left you feeling amazing. Here at Sutera Harbour Resort, we have the best sunset views in Kota Kinabalu and we hope that you have managed to catch a glimpse of paradise during your time with us. Nothing puts a smile more on all our faces than knowing that all our warm and friendly employees have accommodated you well to the best of their abilities. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you back with loving arms on your next visit to Kota Kinabalu.

Warm wishes,
The Management

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月28日的評論 透過行動裝置

酒店給我的第一印象很好,房間也不錯。但是早餐給我帶來了很大的失望。反應遲鈍的員工。食品質量很差。沒有介紹食物是熱的還是辣的基本要求。用客人的餐盤喂鳥是對衛生的一種警告,但當我們指出這個問題時,工作人員認為這是“常見的”。主管和管理人員的質量控制在哪裡?大多數服務人員都很樂於助人……但他們似乎缺乏來自管理層的適當培訓。連俱樂部樓層的廚房都不一樣。

1  感謝 LimChenL1
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年10月10日 已回應
Google 翻譯

Dear LimChenL1,

We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We have sent you a personal message and awaiting your reply.

Once again we would like to apologize for any shortcomings experienced during your stay with us, we will rectify the problem immediately once we receive a reply from your side. We look forward to welcoming you back with loving arms and to exceed your expectations.

Warm wishes,
The Management

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2018年9月18日的評論

房間稍微有點舊了,但是整體還是比較乾淨,兩晚送自助餐也沒有,昇級房間也沒有。,免費加床也沒有,前台解釋活動結束了。早餐比較一般。第二天中午開始一直停電到晚上8點半,十分糟糕!什麼也幹不了,手機不能充電,熱水也沒法做。酒店送來的熱水也是溫的,不能沏茶不能做輔食,小寶寶吃不了東西,哭哭鬧鬧,餓着睡着的。酒店最後做了補償,送了自助晚餐。晚餐比早餐的成色好一些。但是這樣的經歷還是讓人很不舒服。酒店韓國人百分之九十。感覺好像不是在馬來而是在韓國,哈哈哈!酒店的泳池很好,有個標準泳道的泳池,有兩個兒童池,還有一個水滑梯,水上籃球框,沒有兒童玩的小遊樂場。大廳晚上有時候有當地特色表演。挨着一個碼頭,有一個很小很小的沙灘,沙子是小石子的不是細沙。

感謝 8,123,576
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為中文,源自www.tripadvisor.com 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年9月26日 已回應
Google 翻譯

Dear 8123576,

We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We have sent you a personal message and awaiting your reply.

Once again we would like to apologize for any shortcomings experienced during your stay with us, we will rectify the problem immediately once we receive a reply from your side. We look forward to welcoming you back with loving arms and to exceed your expectations.

Warm wishes,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月14日的評論

我們在絲綢港灣度假村住了一周,我們訂了一間俱樂部客房,非常華麗。我們的房間非常寬敞舒適,全度假村的設施都是極好的。非常高興我們選擇了俱樂部客房,作為福利我們可以使用俱樂部休息室。晚飯前,我們會來到休息室點一些飲品和小零食。度假村裡可供選擇的食物種類繁多,早餐非常棒。總之,強烈推薦你選擇絲綢港灣度假村入住。

感謝 Gaye N
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年9月26日 已回應
Google 翻譯

Dear GabesEuroTrip,

Thank you for taking the time to write us a wonderful review. It has been our pleasure to have served you at Sutera Harbour Resort. We are glad to learn that you enjoyed our spacious and comfortable club room. We hope the experience of having an exclusive access to our club lounge has been fantastic. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well accommodated and entertained. We are happy to learn that our F&B outlets have satisfied all your inner cravings and left you feeling awesome. Our warm and friendly employees are the jewels of our resort and we hope that they have accommodated you well to the very best of their abilities. Please follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to welcoming you back with arms wide open on your next return to Kota Kinabalu.

Best regards,
The Management

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月5日的評論

房間太棒了。既愜意又舒適。同時,也是一個練習攝影的好地方。它提供了許多室內設計思路,包括類似的圖案。特別是對熱力學,冷熱氣流的混合物的思考。它的美感和對比度是很漂亮的。

感謝 466sivasankars
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年9月12日 已回應
Google 翻譯

Dear 466sivasankars,

Thank you for writing us a review. It has been our pleasure to have served you at Sutera Harbour Resort. We are glad to learn that you love our spacious and comfortable rooms. We are also happy to learn that the beauty that surrounds every corner of our resort have allowed you to exercise your creativity. We are immensely grateful to be bestowed with the beauty of mother-nature all around us and we hope that you have managed to catch a glimpse of paradise during your time here. We hope our warm and friendly employees have accommodated you well to the best of their abilities. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you back with loving arms on your next return to Kota Kinabalu.

Warm wishes,
The Management

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