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鄰近飯店
沙巴地平綫飯店(哥打京那巴鲁)
US$109
Hotels.com
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  • 免費無線網路
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基納巴盧凱悦麗晶酒店(哥打京那巴鲁)
07/22 前可免費取消
馬上預訂,住宿時才付款
US$135
Hotels.com
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優等證書
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佳藍汶萊度假村(哥打京那巴鲁)
US$148
Hotels.com
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  • 含早餐
香格里拉丹絨亞路度假酒店(哥打京那巴鲁)
US$365
Shangri-La.com
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大洋洲酒店(哥打京那巴鲁)(物超所值!)
Booking.com
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  • 餐廳
哥打京那巴魯尊圖酒店(哥打京那巴鲁)
Hotels.com
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哥打京那巴魯酒店(哥打京那巴鲁)
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艾美度假酒店(哥打京那巴鲁)
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優等證書
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  • 游泳池
卡拉幹酒店(哥打京那巴鲁)
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篩選評論
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1 - 6 則評論,共 3,129
3 週前評論 透過行動裝置

飯店重視每個客人的需求,也都會盡量去完成要求,我和家人朋友一起出遊,渡過完美的假期,下次造訪會再次選擇

住宿日期:2018年6月,去過朋友旅行
感謝 vivianhsing
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear vivianhsing,

We would like to thank you for taking the time to write us a review. It has been our pleasure to have served you at Sutera Harbour Resort during your time with us. We are extremely happy to learn that you and your friends and family have had the perfect stay in our amazing resort. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well accommodated and entertained. We are glad to learn that our warm and friendly employees have provided you with the best service that you deserve. We would like to invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and promotions here at Sutera Harbour Resort. We look forward to the opportunity of welcoming you back with the biggest arms wide open on your next visit to Kota Kinabalu.

Best wishes,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

我們受到酒店員工的熱情歡迎和問候,允許我們在中午12點提前入住,我們住在俱樂部套房,享受俱樂部房間的晚間飲料和早餐。我們的房間就在海邊,可以看到美麗的日出,出門非常方便。員工非常友好、彬彬有禮、細心。食物也很棒。我們喜歡這個地方,而且還會再來。

感謝 JenniferLFY
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear JenniferLFY,

Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We are glad to learn that you had an enjoyable stay with us. Our warm and friendly employees are indeed the jewels of our resort and we are happy to know that they have served you well to the best of their abilities. Being surrounded by the beauty of mother-nature, we hope that you have managed to catch a glimpse of paradise. Nothing puts a smile on all our faces more than knowing that our guests loved everything about our facility and with that we would like to once again thank you for choosing our beautiful Sutera Harbour Resort. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and happenings here at the resort. We look forward to the opportunity of welcoming you back with loving arms on your next visit to Kota Kinabalu.

Warm wishes,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
5 週前評論

我和朋友在這裏小住2個晚上。這個度假村漂亮秀麗,景色宜人。這裏工作人員非常友善、服務很好,日落時分景色特別好看,這裏的一切都挺好的。從這裏步行二十分鐘就可以進城,在這裏乘船遊覽很棒。這個這地方很棒。

感謝 y3133
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear y3133,

Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We hope that you and your friend had a wonderful 2 nights stay with us. We are glad to learn that you loved the ambiance and beauty of our resort that is surrounded by the wonders of mother-nature. We are proud to learn that our warm and friendly employees have accommodated you well to the best of their abilities. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well accommodated and entertained. We hope that you and your friend have managed to create some unforgettable memories along the way that could last a lifetime. We would like to invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you back with arms wide open on your next return.

Warm wishes,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月29日

我上次住在 Magellan Sutera 酒店已經是10多年前的事了。然後我那次住的很好,這次也是,還是那麼棒!這家度假村非常大,雖然有很多其他的客人, 但還是可以保有自己的隱私。景色很美,早餐很好,有超多的品類可以選擇。房間很舒適。度假村裡有好幾個泳池(是Pacific 和 Magellan 合併的),非常大!是適合休閑放鬆的好地方。唯一不足的就是這裏沒有長長的白色沙灘,只有一個小的海灘,不能真的去遊泳。這個度假村地理位置優越,離市中心很近。絕對會再回來的!

感謝 yiifong
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年6月1日 已回應
Google 翻譯

Dear yiifong,

We would like to take this opportunity to welcome you back after 10 years and to thank you for continuously supporting Sutera Harbour Resort and choosing us as your preferred stay in Kota Kinabalu. We are thrilled to learn that you had an amazing and wonderful time during your stay with us. We hope our spacious and comfortable rooms have been relaxing and that the beautiful views of mother-nature surrounding every corner of our property have been a breath of fresh air. We are happy to learn that you enjoyed our breakfast spread and relaxing by all our swimming pools. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and happenings here at the resort. We look forward to the opportunity of welcoming you back along with all your friends and family on your next visit to our wonderful Sutera Harbour Resort.

Warm wishes,
The Management

回報不適當的回應
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2018年5月25日

這一間是很舊的五星級飯店, 我們15人訂七間房,在checkin時很不順利,櫃台服務的小姐沒有服務熱忱,讓我們花了快一小時才處理好,大廳坐位很少,到時已經晚上7點,我認為飯店應該有足夠的人力來處理晚報到的客戶,真的很令人失望的服務流程。連晚餐都不想吃了。

房間建議: 早餐人很多, 動線安排和帶位人員不夠認真, 房間的玻璃都是氣泡, 看起來不舒服
  • 住宿日期:2018年5月,去過朋友旅行
    • 地點
    • 舒適度
    • 服務
感謝 Rebecca H
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年6月1日 已回應
Google 翻譯

Dear Rebecca H,

We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We have sent you a personal message and awaiting your reply.

Once again we would like to apologize for any shortcomings experienced during your stay with us, we will rectify the problem immediately once we receive a reply from your side. We look forward to welcoming you back with loving arms and to exceed your expectations.

Warm wishes,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2018年5月5日

已經來住太平洋很多次了~至少有五六次以上,每年都會來這家庭旅遊,每次都會住很多天,每次來都有建議飯店一些事情,這次又回來飯店入住五天,從4/29-5/4期間,我們訂了3間海景房的房間,這次入住十樓-1015、1016、1017這兩三天,不知道是不適因為最角落的房間,我們的網路實在超級慢,甚至跑不動,以前來入住都覺得網路非常快速,到一樓海灘或是麥哲倫飯店游泳池都可以連到飯店的網路、建議好多天依然沒有改進,甚至我們住到第三天才有人來維修,前幾天來看看就沒有下落.....
一樓的早餐的也是品質越來越下降,現在旅客那麼多,管理的動線還有帶位子的員工,實在非常的差,果汁飲料也是根本都是加水的⋯⋯有喝等於沒喝,很想詢問飯店的人員都有喝過嗎??這些菜色比起前幾年差很多,而且人多髒亂,煎蛋和煮麵的人員臉色很臭服務不佳,餐廳的油煙味之前有建議過依然還是一樣沒什麼改進,而且飯店設施還有品質越來越下降,讓我們很失望!唯一值得鼓勵的是客房服務清潔打掃的人員真的很棒,每天都幫我們補很多備品我們非常的很感謝,但是其他我們真的覺得飯店越來越差了。

房間建議: 風景優美的地方,飯店有游泳池,也可以到麥哲倫使用游泳池
  • 住宿日期:2018年5月,去過家族旅行
    • 睡眠品質
    • 舒適度
    • 服務
感謝 婷徐2016
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
SHR-Management,絲綢港灣度假村 的 Manager,回應了這篇評論2018年5月7日 已回應
Google 翻譯

Dear 婷徐2016,

Thank you for taking the time to write us a review. We would like to sincerely apologize for any shortcomings encountered during your stay with us at Sutera Harbour Resort. Rest assured this is not reflective of the usual standards that we pride ourselves on. We truly value your feedback and suggestions and we will ensure that the issues mentioned be rectified immediately. Nonetheless, we are happy to learn that you enjoyed our spacious, comfortable and clean rooms and we hope that beautiful views of mother-nature surrounding every corner of Sutera Harbour Resort have made up for it. We are always looking for ways to improve customer satisfaction and with that being said, we would like to once again thank you for bringing to our attention the areas that could use some tender loving care and improvement. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and happenings here at the resort. We look forward to welcoming you back and to exceed your expectations on your next visit to Kota Kinabalu.

Best regards,
The Management

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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