Thank you for choosing Sutera Harbour Resort as your preferred stay in Kota Kinabalu. We hope that you and your friend had a wonderful 2 nights stay with us. We are glad to learn that you loved the ambiance and beauty of our resort that is surrounded by the wonders of mother-nature. We are proud to learn that our warm and friendly employees have accommodated you well to the best of their abilities. We are indeed a huge property with a wide variety of activities and facilities to keep all our guests well accommodated and entertained. We hope that you and your friend have managed to create some unforgettable memories along the way that could last a lifetime. We would like to invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. We look forward to the opportunity of welcoming you back with arms wide open on your next return.
Dear Rebecca H,
We regret to learn of the service lapse that you have encountered. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We have sent you a personal message and awaiting your reply.
Once again we would like to apologize for any shortcomings experienced during your stay with us, we will rectify the problem immediately once we receive a reply from your side. We look forward to welcoming you back with loving arms and to exceed your expectations.
Thank you for taking the time to write us a review. We would like to sincerely apologize for any shortcomings encountered during your stay with us at Sutera Harbour Resort. Rest assured this is not reflective of the usual standards that we pride ourselves on. We truly value your feedback and suggestions and we will ensure that the issues mentioned be rectified immediately. Nonetheless, we are happy to learn that you enjoyed our spacious, comfortable and clean rooms and we hope that beautiful views of mother-nature surrounding every corner of Sutera Harbour Resort have made up for it. We are always looking for ways to improve customer satisfaction and with that being said, we would like to once again thank you for bringing to our attention the areas that could use some tender loving care and improvement. Do follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest highlights and happenings here at the resort. We look forward to welcoming you back and to exceed your expectations on your next visit to Kota Kinabalu.
1. 一開始我們入住的是1F 花園景觀房, 居然在床底下有一塊大玻璃, 且房間內有很不舒服的怪味, 立即變更換5F的房間
2. 當晚要煮熱水居然發現, 熱水壺非常髒, 反應後有更換新品
3. 房間shower room 出水太小, 還會忽冷忽熱, 工程人員看過後, 就關掉再開, 水量並無改善, 只能將就使用浴缸內蓮蓬頭洗浴
4. 第2天下午3點返回飯店後, 居然沒有清掃, 當場傻掉, 趕緊通知Room service反應
5. 更換後的熱水壺無法煮水, 經反應後又再重新更換一次熱水壺
6. 離開前一晚, 吹風機又無法使用
A. 或許我們家庭跟這間飯店不相容, 碰到不少問題, 雖然要經過很多次的與Room service 反應可改善, 仍在旅途中造成不便
B. 但這渡假村仍有很棒的泳池(玩過三個), 親切的服務態度, 舒適的海岸景觀
Thank you for choosing Sutera Harbour Resort as your preferred stay during your visit to Kota Kinabalu. We would like to take this opportunity to apologize for any shortcomings felt during your time with us. Rest assured this is not reflective of the usual standards that we pride ourselves on. We have compiled your feedback and we will definitely conduct a thorough investigation and ensure that the matters mentioned be resolved immediately. We would to once again apologize to you and your family for any shortfalls encountered and we would like the opportunity to welcome you back with loving arms and to exceed your expectation.
Thank you for taking the time to write us a review. It has been our pleasure to have served you during your stay at Sutera Harbour Resort. Nothing puts a smile more on all our faces than knowing that all our guests had a wonderful experience with us. We are happy that you enjoyed all our swimming pools and long walks around the property. We are truly grateful to be bestowed with the beauty of mother-nature surrounding every corner of our property and we hope you have managed to catch a glimpse of paradise during your stay with us. We look forward to the opportunity of welcoming you back on your next return to Kota Kinabalu.