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1 - 6 則評論,共 850
評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
1週前

在高級間住了一晚。房間乾淨,設施也豪華。沒能定到一間有風景的房間,也就沒太多可評價的。酒店位置非常好,大部分熱門的旅遊景點都能走到。

感謝 azharsdin
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear azharsdin,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us during your visit to Penang. We are indeed honoured to have been able to make your stay here a pleasant one. We are also glad that you found the location of our hotel convenient during your stay and we do hope you had the time to visit the nearby heritage trails. We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.

Kind Regards,
Philip D. Theseira
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
3 週前評論 透過行動裝置

這家旅館物超所值;房間很乾凈,工作人員也很友好。可以改進的問題:-我們有一個可以俯瞰遊泳池的房間,遊泳池正在進行施工。這意味着,如果打開窗帘,能讓工人們看到我們的卧室,如果關上窗帘,就又沒有自然光。-早餐區很吵,我想是因為排氣管的原因,食物還不錯,但是因為噪音太大無法好好地享用。-我們只有浴巾,但是如果提供擦毛巾會更好。

感謝 traveller2044
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear traveller2044,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent visit to the hotel! We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. For your info, we are currently carrying out preventive maintenance work at the pool deck area and we do apologise if this caused some inconvenience to you during your stay here with us. We also take note of your comment on the noise at the breakfast area and we have already highlighted this to our Maintenance department for their further action. We also apologise that hand towels were not provided to you during your stay and this has been brought to the attention of our Executive Housekeeper to ensure this does not occur again in the future.

We hope that we will have the honour of welcoming you back to our hotel soon and we would like to thank you for your kind patronage to Royale Chulan Penang.

Kind Regards,
Philip D. Theseira
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年9月11日 透過行動裝置

我們在這裏平靜的住了三個晚上。步行即可到達很多旅遊景點。乾淨的房間,很棒的床,還有早餐期間的各色的菜肴,甚至包括當地食物。他們的吹風機比較老舊了,因此如果你使用吹風機比較多的話,我還是建議你自己帶一個。酒店離夜總會也很近。酒店本身就是基於聯合國教科文組織遺產地而建立的。

感謝 Mehmet ilker P
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論5 週前評論 已回應
Google 翻譯

Dear Mehmet ilker P,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us during your visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are also glad that you found the location of our hotel convenient during your stay and that you had the time to visit the nearby heritage trails.

We do hope that you will recommend the hotel to your family and friends. Thank you once again for your kind patronage to Royale Chulan Penang.

Kind Regards,
Philip D. Theseira
General Manager

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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月24日 透過行動裝置

我喜歡這家酒店,因為位置很好,你可以参觀喬治城周圍的好地方。你也可以步行前往享受檳榔嶼的美食。酒店的房間乾淨又寬敞。

感謝 xiuxiu2018
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論2018年9月6日 已回應
Google 翻譯

Dear xiuxiu2018,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent stay here with us during your visit to Penang. We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. We are also glad that you found the location of our hotel convenient during your stay and that you had the time to visit the nearby heritage trails. We do hope that you will recommend the hotel to your family and friends.

Thank you once again for your kind patronage to Royale Chulan Penang.

Kind Regards,
Philip D. Theseira
General Manager

回報不適當的回應
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評論翻譯: 此評論由 TripAdvisor 全球志願者翻譯而來。 查看英語原文
2018年8月19日 透過行動裝置

這家酒店外觀很舊但是裏面還不錯。遊泳池很好,也有健身房,我們全家都很喜歡住在這裏。還有一件事,這家酒店對顧客有免費停車服務,不像皇家朱蘭酒店......

感謝 keyboardwar2017
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.my 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論2018年8月21日 已回應
Google 翻譯

Dear keyboardwar2017,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent visit to the hotel! We are indeed happy to hear that you found our rooms and facilities favourable and have found the standard of our guest service to your satisfaction. For your information, the main building of the hotel that houses our food and beverage outlets and facing the main road is located at the core zone of the UNESCO World Heritage site and is 126 years old. As such, the heritage building was restored to its former glory in order to maintain the structure and interior of the building and to preserve its natural heritage. As the hotel is located within the UNESCO heritage zone, the feel and deco as well as the other parts of the hotel were newly designed and built to complement the heritage wing.

We are certainly looking forward to welcoming you back here again and we would like to thank you for selecting Royale Chulan Penang as your accommodation of choice.

Kind Regards,
Philip D. Theseira
General Manager

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2018年7月28日 透過行動裝置

酒店一般,床很舒適,位置絕佳,附近有很多當地的餐館。奇怪的是酒店浴室居然不提供任何的洗臉和洗手的毛巾,房間很緊湊,有很多角落。早餐是冷的,食物托盤下面沒有加熱器。這真讓人失望。酒店後面有一家7-11便利店。

感謝 Foong L
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
RoyaleChulanPenang,皇家賓堂檳城酒店 的 General Manager,回應了這篇評論2018年7月31日 已回應
Google 翻譯

Dear Foong L,

Greetings to you from all of us at Royale Chulan Penang!

Thank you for your feedback on your recent visit to the hotel! We are glad that you found the location of our hotel convenient during your stay and we do hope you had the time to visit the nearby heritage trails. Please be informed that we have taken note of your comments with regards to the face and hand towels as well as the breakfast that was served cold. All your comments has been highlighted to the department head concerned for their immediate further action. Feedback given on our shortcomings are very important especially from our guests which can only help us to improve and do better when it comes to service.

Thank you in advance for your kind understanding and I hope that you will return to Royale Chulan Penang again and give us the chance to serve you better for your forthcoming visit.

Kind Regards,
Philip D. Theseira
General Manager

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