I am glad that you have enjoyed your stay in our resort. It is pleasant to hear that our beautiful 1.1 km long private white sandy beach and pool have met your expectations.
Your comment regarding our food quality and price has been highlighted during our meeting. Let me assure you that we are trying our upmost to find other solutions to get better quality products at reduced prices and that any savings will reflect in our prices.
As for the hot water supplies, as we are trying to reduce any impact on the environment, we use eco-friendly water and air-conditioning systems that are interlinked, thus we do not create any harm for the nature. I would like to apologize if it caused any inconvenience for you.
Once again, thank you very much for your feedback. Please, do plan another visit to our resort and I will be glad to welcome you back again.
Dear Caren B,
Thank you for sharing your experience on Trip Advisor following your stay in Angsana Bintan. I am truly delighted to hear that our resort and surrounding were enjoyable for you during your stay.
Our hotel is designed with a unique setting of a lush rainforest and a pristine beach, we are indeed the perfect place to relax and unwind away from a busy city life. I am glad that this has met your expectation fully.
Your comment on water sport options has been noted and is shared with the concerned department head for necessary follow up.
It is always sad for me when I read that we have fallen short in an area but was unaware of it as it is our upmost endeavor of making sure that guests leave with good memories. I hope that we will have an opportunity to welcome you back.
Dear Ken S,
Thank you for your time of posting your experience here at Angsana Bintan. I am grateful to hear that you enjoyed our unique setting where the jungle meets our beautiful 1.1 km long private beach.
Your note on Wi-Fi issue has been shared with the concerned department head for a follow up. May I also highlight to you that we do carry out regular surveys to ensure that we are in line with the competition in terms of pricing.
I hope this would not be your last stay and I look forward to welcoming you and your family back to Angsana Bintan in the future.