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1 - 6 則評論,共 749
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

位於市中心舒適的酒店。選的是新樓(超級房),房間更新更好。2樓有健身房和桑拿,適合來旅遊度假的。有幾家餐廳和咖啡館提供不錯的食物。

感謝 Bobby S
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Sugito_1,泗水美居酒店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Bobby S ,

We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor.
It is always a pleasure to receive positive feedback. I will share your comments with our team.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sugito Adhi
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論

我們在這家酒店預訂了三晚的住宿。酒店位置很不錯,在登記入住期間接待人員的服務很好。酒店有一點“舊舊的”,但是房間很乾凈。除了“灰色的”浴巾,否則一切都還不錯。我希望我們可以得到一條幹凈的毛巾,但儘管我們提出要求了,酒店仍然提供的是“過度使用的”毛巾。對此感到失望!否則一切都很好。

感謝 Bin A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Sugito_1,泗水美居酒店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Bin A ,

Warmest Greeting from Mercure Surabaya....

Thank you for taking the time to tell us about your experience at the Mercure Surabaya.
I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Sugito Adhi
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月19日 透過行動裝置

我今天下午剛剛進行了檢查(2018年5月19日1006房間),有以下幾點:1.房間乾淨2.淋浴沒問題3.地理位置在城市中心4.友好的接待員和工作人員。但今天我有一些負面的體驗,當我會見了客戶回到房間后(上午10點左右),我發現我的私人用品,如洗浴用具,短褲,甚至放在冰箱的零食都不見了。即使我告訴了接待員這個問題,還是等了1個小時他們才把東西還給我。這家旅館應該改進清潔服務的工作流程,在客人退房之前,應該保留他們的東西。就這些了,謝謝。

感謝 Maki M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Sugito_1,泗水美居酒店 的 Manager,回應了這篇評論2018年5月21日 已回應
Google 翻譯

Dear Maki M

May I begin by thanking you for the review on Trip Advisor.

I sincerely appreciate you taking the time to send us your feedback. And also for the positive feed backs during your stay. I will share within the team to keep up team spirit.

I do apologize regarding your room experience. I will remind back with my team to do proper check in working wise procedure. Hope this will maintain our best quality service in the room.
Your feedback is very valuable to us as we work to be better each and every day. It is through feedback such as yours that we are able to maintain the quality of our service; your comments inspire us to strive harder in servicing our guests.
On behalf of the hotel team, we wish to thank you for your continuous support and hope this incident will not prevent you from availing yourself and I sincerely hope that this experience will not impair your confidence in the Mercure Surabaya hotel of our services again in the future.

I hope you will give us the opportunity of welcoming you again in Mercure Surabaya hotel.

Kind Regard
Sugito Adhi
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年4月25日

泗水美居酒店位處Jl Dharmo中心,很適合商務和休閑度假的旅客。酒店離很多旅遊景點和購物商場很近。有設施齊全的健身房,和一個很好的遊泳池。餐廳有各國菜肴,客房服務可圈可點。有個24小時營業的咖啡館,是放鬆的好地方。總體而言很棒的體驗。

與 Accorhotels.com 合作收集的評論
感謝 ragsmenon
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Sugito_1,泗水美居酒店 的 General Manager,回應了這篇評論2018年4月27日 已回應
Google 翻譯

Dear Ragsmenon ,

We very much appreciate your comments regarding your stay at the Mercure Surabaya at Tripadvisor.
It is always a pleasure to receive positive feedback. Mercure Surabaya is centrally located at Jl Dharmo 68-78 Surabaya. Hotel is very close to various tourist spots and shopping arcades. Hotel has a fully equipped Gym and a good swimming pool. Restaurants serve international cuisine and room service is truly remarkable. 24 hour Coffee shop is a good place to relax.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sugito Adhi
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年4月8日 透過行動裝置

我們在這家酒店住了10天,房間很不錯,很高級,很舒服。早餐美味快捷,工作人員的服務都很友好,位置在市中心,這也是這家酒店的一個加分項。

感謝 loe_gigi
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.id 查看原文
Sugito_1,泗水美居酒店 的 Manager,回應了這篇評論2018年4月10日 已回應
Google 翻譯

Dear Loe_gigi ,

We very much appreciate your comments in Trip Advisor regarding your stay at the Mercure Surabaya.

I am glad to hear that you enjoy the premier room, as it part of our new new extension. Most our customers love it.

In restaurants we provide wide range culinary to satisfy our guest need, hope your experience on breakfast will keep spread positive news for our team spirit.

It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sugito Adhi
General Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年1月23日

與客人關係很好。為客人提供受歡迎的飲料,熱烈歡迎客人,歡迎光臨酒店的每一位客人。他們總是面帶微笑,非常友好,非常友好。泗水美居酒店有良好的工作客戶關係。

感謝 williamjames0123456
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
Sugito A,泗水美居酒店 的 General Manager,回應了這篇評論2018年1月24日 已回應
Google 翻譯

Dear William James013456,

We very much appreciate your comments regarding your stay at the Mercure Surabaya.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Sugito Adhi
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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