Thank you for taking the time to write a review about your recent stay with us.
At JW Marriott Surabaya we pride ourselves in ensuring our guest’s satisfaction, however we unfortunately did not meet your expectations this time. Please accept our sincere apology for any inconvenience that you experienced during your stay. We will definitely share your feedback with the team to further improve our quality.
Although we fell short of meeting your expectations, we hope that we still have the opportunity to serve you better in the near future.
Dear Norazah A,
Thank you for taking the time to write a review of your recent stay with us. As we pride ourselves in delivering a memorable hotel experience during your travels, we regret to learn that your stay was not satisfactory and falling short of your expectations. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
We hope to see you again in the near future.