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1 - 6 則評論,共 2,286
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
4 週前評論 透過行動裝置

這家酒店着實棒極了,在這裏住宿很愉快。日落實在太漂亮了,海灘邊的餐館則是此行的亮點,工作人員們也超級好。我們都是素食主義者,所以不管去哪裡吃東西都是個大問題,但是他們還是根據我們的喜好做出了飯菜。雖然工作人員們不太懂英語,但他們還是很努力的來了解我們想表達的東西。我們當時入住的是海景房,在房間里可以看到絕妙的風景。這兒實在是個安靜又豪華的好地方,如果你想要海灘、寧靜、日落和日出的話,來這裏准沒錯。這兒的遊泳池超級大,就連兒童遊泳池也是如此,裏面還有一個滑梯呢。

感謝 krips y
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
HiltonBaliResort,巴厘尼可度假村 的 General Manager,回應了這篇評論2 天前評論 已回應
Google 翻譯

Dear Krips Y,

Thank you for your kind review of Hilton Bali Resort we are delighted that you enjoyed the beautiful sunset at The Shore restaurant by the beach.

Please be assured that your feedback in regards to the “Vegetarian menu” has been shared with our Senior Leaders in F&B so that your observations may be addressed. Kindly be informed that our Chefs would be delighted to make special vegetarian menu for you. We will most certainly learn from your feedback to ensure that we are better positioned to meet with our discerning traveler requirements.

Thank you again for sharing your experience and we do look forward to having the opportunity of being able to welcome you ‘Home’ again to the Hilton Bali Resort.

Kind Regards,
Peter Simson
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月24日

每周7天在泳池區進行施工,噪音巨大。 我們了解施工是必須的,但在辦理入住手續時沒通知我們,也沒給我們任何小額補償或券。 在五星級酒店受到的糟糕待遇

與 Hilton Hotels & Resorts 合作收集的評論
4  感謝 Jacques T
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
HiltonBaliResort,巴厘尼可度假村 的 General Manager,回應了這篇評論2018年8月3日 已回應
Google 翻譯

Dear Jacques T,

Thank you for reviewing your recent stay with us at Hilton Bali Resort, we always appreciate receiving all feedback from our guests.

I was disappointed to find that you were not completely satisfied with your recent stay. Please rest assured, I value your comment and constructive feedback as this will provide us with the opportunity to continue to refine the level of product and service.

In reviewing your feedback on “noise incidences” due to our on-going property improvements. We genuinely regret the inconvenience caused to you. We will most certainly learn from your feedback to ensure that we are better positioned to meet with our discerning traveler requirements. Indeed, the noise is difficult for all - but we are confident that the future looks bright once the work completes.

I do hope that we will have the opportunity of being able to welcome you back to Bali at some future time.

Until your diary permits,

Peter Simson
General Manager

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此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月14日 透過行動裝置

我們是一個四口之家,訂了兩間內部相連的房間住了10個晚上。看起來棒極了。在預訂時酒店提示了“抱歉正在翻新”。兩家很棒的餐館都關門了。海灘上只有我們,差點被風吹走了。漂亮的遊泳池關閉了一半。休息時,還聽得見研磨機和鑿岩錘的聲音。房間遠低於希爾頓標準,漂亮的陽台被暴露在銹跡斑斑的鋼筋之下,患上了“混凝土癌症”。這家旅館最好的一點是員工。雖然這個房間每天下午6點還沒有服務送達,但他們已經取消兩次。我要到兩年以後才回來,直到他們把房子重新裝修好。

1  感謝 Colin G
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
HiltonBaliResort,巴厘尼可度假村 的 General Manager,回應了這篇評論2018年8月4日 已回應
Google 翻譯

Dear Colin G,

Thank you for spending your family holiday with us at Hilton Bali Resort and for reviewing your recent stay with us, we always appreciate hearing back from our guests. However it appears as though we have failed to meet your expectations and I offer our sincere apologies to you.

As you may have observed, we are in the throws of an on-going property improvement program currently which we are confident once completed, it will enhance our current arrangement for our future. I do hope as a result that we will have the opportunity of being able welcome you back to Bali at some future time, once our property improvements are complete so that you may enjoy the splendor of the Hilton Bali Resort.

Kind Regards,
Peter Simson
General Manager

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一位來自中國的 TripAdvisor 會員
2018年6月14日

此評論僅代表旅行者個人的主觀意見,並不代表TripAdvisor以及其合作夥伴的意見。原文語言為中文,源自www.tripadvisor.cn 查看原文
2018年6月7日 透過行動裝置

美麗的沙灘,好玩的泳池滑水道,再加上知名的教堂,適合閒適的悠閒時光,點杯酒,伴隨著閒散的陽光沙灘️,理想中的美好時光。

住宿日期:2018年6月,去過雙人旅行
感謝 MeissenChang
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
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