Dear Anna W,
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you expected.
I am sorry that we appear to have failed to effectively communicate with you the property improvement plans that are currently being actioned. We have communicated this message via our Hilton.com website and shared with our third party business partners. However, I would like to apologize that this did not make its way to your attention.
In reviewing your feedback on SHIKI, our Japanese Restaurant and The Kid’s Club. We genuinely regret the inconvenience caused to you. We will most certainly learn from your feedback to ensure that we are better positioned to meet with our discerning traveler requirements. Indeed, the Japanese Restaurant and the Kid’s Club is part of our on-going property improvements, which we are confident once is launched, will enhance our current arrangement for our future.
Despite the unfortunate experience that you appear to have encountered, I do hope that we will have the opportunity of being able to welcome you back to the Hilton Bali Resort at some point in the future as and when you next have reason to visit Bali.
Dear Krips Y,
Thank you for your kind review of Hilton Bali Resort we are delighted that you enjoyed the beautiful sunset at The Shore restaurant by the beach.
Please be assured that your feedback in regards to the “Vegetarian menu” has been shared with our Senior Leaders in F&B so that your observations may be addressed. Kindly be informed that our Chefs would be delighted to make special vegetarian menu for you. We will most certainly learn from your feedback to ensure that we are better positioned to meet with our discerning traveler requirements.
Thank you again for sharing your experience and we do look forward to having the opportunity of being able to welcome you ‘Home’ again to the Hilton Bali Resort.
每周7天在泳池區進行施工，噪音巨大。 我們了解施工是必須的，但在辦理入住手續時沒通知我們，也沒給我們任何小額補償或券。 在五星級酒店受到的糟糕待遇
Dear Jacques T,
Thank you for reviewing your recent stay with us at Hilton Bali Resort, we always appreciate receiving all feedback from our guests.
I was disappointed to find that you were not completely satisfied with your recent stay. Please rest assured, I value your comment and constructive feedback as this will provide us with the opportunity to continue to refine the level of product and service.
In reviewing your feedback on “noise incidences” due to our on-going property improvements. We genuinely regret the inconvenience caused to you. We will most certainly learn from your feedback to ensure that we are better positioned to meet with our discerning traveler requirements. Indeed, the noise is difficult for all - but we are confident that the future looks bright once the work completes.
I do hope that we will have the opportunity of being able to welcome you back to Bali at some future time.
Until your diary permits,