I'm very sorry to hear your opinion. We are very proud of our heritage palace and the large gardens we have surrounding it. I have made a note about the issues with the towels and make sure that housekeeping will recheck the issue. Thank you for staying with us.
Thank you for your review. We are very happy to hear you will return to stay with us.
Thank you for your review. We are sorry to hear that you did not feel well during your stay, but glad that we were able to make you as comfortable as possible. We hope you will visit us agian.
Thank you for staying with us and your generous compliments. We hope you will visit us again.
Thank you for your review. We are glad to hear that our staff was able to accommodate your requests. We appreciate you staying with us and hope you will choose us again. Thank you.
Thank you for staying with us. I think you'll be happy to know that we start room renovations this week. The issues you have brought up with the rooms will be resolved immediately. We will definitely work on the other areas you have mentioned in order to improve our services. We hope you will visit us again and see the improvements when you return back to our holy city. Thank you.