Dear Mr. Ajay,
Thank you for taking out your valuable time and for sharing your experience during your recent stay at the Fortune Inn Riviera, Jammu.
We are delighted to note that you had an enjoyable stay and you were extremely happy with the hotel services and the facilities available. I have shared your feedback with my team and they were extremely happy to hear from you.
Your valuable comments always help to motivate our associates to offer even higher levels of excellence and we shall make every effort to continue to live up to your expectations in future as well.
Thanking you and assuring you of our best attention at all times,
We are sorry to hear that you weren't satisfied with your stay at our hotel. We take your feedback very seriously and have investigated the issues that you have raised and taken corrective actions on each and every item. I would like to personally assure you that our young and enthusiastic staff will leave no stone un-turned to ensure that your next stay with us is memorable.