We would like to thank you for choosing to stay at the Hilton Sharm Waterfalls resort and for taking the time to post your review.
We were all very happy to learn that all aspects of service met your expectations and that you had an enjoyable stay.
We will be looking forward to welcoming you back to our resort hopefully very soon. Thank you one again your comments.
Very best regards
Thank you very much for sharing your holiday experience on tripadvisor.com. Its gives us a great pleasure to know that we were able to deliver an impeccable holiday experience as this is what we are here for and this is what we love doing.
Thank you for your positive comments in regards to the resort's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. Indeed, it was a great pleasure to know that our teams in all the departments have managed to create a truly nice holiday experience for you.
We all look forward to welcome you at Hilton Waterfalls Resort as a repeater guests, please let us know if there is anything we can arrange for you or help with even before you travel again in the future.
總體而言，這家酒店狀態不錯，管理完善。地理位置很完美，有如下幾個原因：它是在靠海岸線最近的一條路上的。從海灘出去就能見到超大的活珊瑚礁。步行15分鐘可以到 Il Merkator 商場。度假村場地布局合理，很綠色環保。工作人員友好、訓練有素。房間乾淨，客房服務也不錯。食物美味，可以看到主廚烹飪很精彩，還有其團隊也很好。午餐和晚餐提供很多當地特色菜，也有燒烤的東西。服務生們表現優異（舉止得體，上菜及時，態度友好）
Dear “ Nadia z”,
The entire team of the Hilton Sharm Waterfalls resort was regretful to read your perception of the resort, which did not comply with your expectations. We are sincerely sorry that we were not able to make your stay a big success as we have done with thousands of other regular guests as well as the first-time visitors. We have discussed your comments and remarks with the concerned departmental managers.
We appreciate all our guests’ feedback as this aids us to achieve the highest level of customer service. We have discussed your comments in regards to the general service provided with the concerned departmental managers to ensure that remarks are used to improve the experience for our guests.
We hope we will have another opportunity to welcome you again as our guests at the Hilton Sharm Waterfalls resort.