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斯泰根博格海灘賓館
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1 - 6 則評論,共 3,804
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過1週前 透過行動裝置

這是我們第六次來斯泰根博格海灘賓館,但是我們這次被新來的粗魯的員工驚到了。他們很不友好,不知道怎樣對待客人。另一方面,斯泰根博格海灘賓館的老員工就非常友好,樂於助人,特別是泳池吧的Mina,海灘酒吧的Mr.Ehab,還有接待處的Mr.Mina Tharwat。

5  感謝 Mina R
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Mr. Mina R,

Thank you for taking the time to describe your holiday impressions in Tripadvisor after your stay in our hotel.

While it was nice to read, that you praised our good quality as well as some old staff members we regret to read, that we failed to meet your expectations in some areas of the hotel, especially because you are one of our valued repeater guests.

We are always open for any comments from our guests and constructive criticism is always welcome, as these can help us, firstly, to better respond to the wishes of our guests and we thus continue to improve our service.

We are more than sorry to hear that you experienced some of our employees as unfriendly or rude. The described conduct certainly does not match our usual high standard of hospitality. We actually pride ourselves on the efficiency and friendliness of our service teams as our greatest asset. Because we not have managed to provide you with the expected level of service also our Front Office Manager, Mr. Mohamed Darwish, contacted you to apologize personal for any inconvenience you experienced.

Once again we would like to assure, that we are very sorry, that this visit was not to your full satisfaction.

We strongly hope that the positive memories during your last visits in our hotel will dominate and that you might give us another chance again in the future. We would be delighted if you contact us in advance so that we may personally assure, that your future visit will exceed your expectations in every aspect.

In the meantime remain with best regards,

Klaus Reinwand
Resort General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過5 週前評論 透過行動裝置

2個禮拜之前我們從 Hurghada返回,入住斯泰根博格海灘賓館,這裏非常棒,從你進入酒店的那一刻起一直到離開,乾淨的房間、美味的食物、很棒的服務員,值得一提的是大堂的Kareem和Hany,也忘不了園藝大師,和娛樂團隊。如果你想度過一個放鬆的假期,那麼就來斯泰根博格海灘賓館,你絕不會後悔。我們很希望明年再來一次。

1  感謝 Peter M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 Guest Relations Manager,回應了這篇評論4 週前評論 已回應
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Dear Peter M,

Thank you very much that you have taken some of your time to post this review on Trip advisor

We are very pleased to read, that you praised our hotel itself as well as our staff, especially Kareem and Hany in the lobby bar as well our gardeners and reception team.
Guest satisfaction is our number one goal and there is nothing better than achieving that!

Looking forward seeing you soon again!

Best regards
Eva Latusek
Guest Relation Supervisor

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2018年1月12日 透過行動裝置

這個酒店的一切都滿足了我的期望。它不是洪加達最便宜的酒店,但是時最棒的-我一定會再來的!員工面帶笑容,很友好,食物很棒!每天都有5個餐廳可以選擇用餐-總而言之很全面!你可以選擇海灘或者水上公園……無論你想要什麼都能得到滿足!!這真的是我玩的最高興的一次!1月天氣很好,晴朗、暖和!強烈推薦!!一共10分的話我給12分!!

2  感謝 Danijel81
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 General Manager,回應了這篇評論2018年1月14日 已回應
Google 翻譯

Dear Valued Guest,

The Steigenberger Al Dau Beach Hotel Team thanks you very much for these wonderful compliments. We are very pleased that we could meet your expectations and proud of your comments!

We are very pleased by reading your short brief from your stay in our Hotel. There is nothing that makes us happier than hearing all this positive aspect of you holiday with us. We are already looking forward to see you back again.

Looking forward seeing you soon again!

With best regards
Thomas Huth
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年12月15日 透過行動裝置

非常贊的酒店,員工友善,食物美味,海灘很美,酒店一切都很贊,推薦大家來這個酒店度假,我一直希望能再回去住。

感謝 Ahmed A
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 General Manager,回應了這篇評論2018年1月4日 已回應
Google 翻譯

Dear Mr. Ahmed,

We are pleased to hear that we could exceed your expectations and that you liked our hotel.

We will pass on your compliments to our staff, which is the best motivation we can offer!

Guest satisfaction is our number one goal and there is nothing better than achieving that! Everyone is so nice because we have the best guests. And we have figured out what makes every guest happy so we are doing our best to be successful on that field. There is nothing that makes us happier than hearing that you will return on your next visit!

All the staff is already missing you and waiting to see you soon with us.

With best regards
Thomas Huth
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年10月21日 透過行動裝置

我走遍了世界各地,去過許多不同的包羅萬象的度假勝地。這個度假勝地擁有我所經歷過的最好的客戶服務。每個人都很有禮貌,對你的需求非常謹慎。潜水商店提供了半天的旅行,度假村擁有齊全的設施。我通常不會兩次去同一個度假勝地,因為我想去的地方太多了,但我會毫無疑問地回到這個度假勝地。注:當你呆在胡爾格達,上網一天預訂去開羅的旅行和金字塔。你可以飛到開羅,然後上午飛回胡爾格達,晚上就到了。這次旅行真是太神奇了!!!

1  感謝 Christopher B
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 General Manager,回應了這篇評論2017年10月30日 已回應
Google 翻譯


Dear Mr. Christopher,

Thank you very much for your valued comment on Trip Advisor.
We appreciate very much that you share your impressions of your holidays at Steigenberger Al Dau Beach Hotel.

We are glad that you appreciate work and attitude of our staff. For us you are not just another guest. You are already a member of our big family. And because of that here we will never just do “work” to serve you. We will exert the utmost efforts to make your stay comfortable, restful and memorable making you feel home in a way of turning slogan “Welcome Home” into reality. From the bottom of our hearts.

Guest satisfaction is our number one goal and there is nothing better than achieving that! There is nothing that makes us happier than hearing that you will return on your next visit! We are looking forward to see you back in Steigenberger Al Dau Beach Hotel soon again.

With best regards,
Thomas Huth
General Manager

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此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
評論過2017年10月2日

不能錯過這個美麗的地方,酒店的神奇,偉大的設施的動畫團隊做得很好,讓每個人都娛樂艾米麗總是和所有的客人互動,不能錯過她的Mahmya,值得一遊。

1  感謝 Bea M
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
ECMsteigen,斯泰根博格海灘賓館 的 General Manager,回應了這篇評論2017年10月6日 已回應
Google 翻譯

Dear Bea M,
Thank you very much for your nice reply after your stay at our Steigenberger Al Dau Beach Hotel.
We are happy to hear that you spent very pleasant days in our house.

Guest satisfaction is our number one goal and there is nothing better than achieving that!
Looking forward seeing you soon again!

With best regards
Thomas Huth
General Manager

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