Dear Valued Guest,
Warm Greetings from Cassells Al Barsha Hotel Managed by Inter Grand Hotels!
First of all we would like to extend our immense gratitude to you and family for your valuable feedback about your latest stay with us. kindly accept our sincere apology for any inconvenience caused during your stay.
At Cassells Al Barsha Hotel we always strive diligently to meet all our clients' expectations.However, because of that serious oversight and challenges that you had encountered we could cordially have upgraded your room for free and made your stay more comfortable as we deeply value our relationship with all guests without any exceptions.
Once again, please accept our sincere apology and we wish you and family a very pleasant stay with us next time.
Dear Valued Guest,
please be informed that your precious comments about your latest stay at Cassells Al Barsha hotel is of a paramount importance to us and will absolutely be taken into consideration in order to enhance the service and serve you and the family better in the near future.
kindly accept our sincere apology for any inconvenience caused during your stay and wish to see you again.
Dear Mr. Nader
Thank you for taking the time to give us feedback on your stay with us.
It is always very valuable for us to understand our guest experiences, so that we can continue to review our service standards.
Needless to say I was sorry to read that your experience was not exactly what you would have expected from a 4 stars Hotel
Please do allow me to mention that it is never our intention to disappoint our guests in any way and would like to further reassure that we greatly value each and every guest as it is very important to us that all our guests have an enjoyable and memorable experience at the hotel.
We really do hope that this experience on this particular visit will not hinder you from visiting us again and that we will have the opportunity to be of service in the near future. Kindly contact under sign for your next visit