Dear Mr. Alain De Witt,
We are glad that you enjoyed your extended stay at the Sheraton Jeddah Hotel and that you are much satisfied with the sophisticated services and thoughtful amenities provided to our esteemed guests. We have noted your comments with reference to the jacuzzi and the TV and will take the corrective actions. Would like to be of service to you once again when your travels bring you to Jeddah, and thank you for sharing your experience with us. With kind regards,
It is always a pleasure to have you stay with us and even more so when we can provide you with your preferred rooms type. Thank you for your positive feedback as it makes our hard work so worth it.
Dear Mrs. Reem, It is with pleasure to know that you enjoyed you stay at the Sheraton and the hotel has been your favorite since 2014 and that you like the location and its close proximity to guests needs in the area. Please choose the club room during your next reservation and this will bring you to the main tower with majestic views of the Red Sea. Unfortunately we do not have connecting rooms at the hotel. Please accept our apologies for this shortfall. We have forwarded your comments to our future renovation team and thank you for sharing your experience with us. With kind regards, Rizwan S.
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Jeddah Hotel.
We have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for trouble and inconvenience you experienced with the maintenance. We have shared your feedback with the manager and associates of the hotel team to ensure that this was an isolated issue that is corrected moving forward.
The beach construction work is by the municipality and will take time.
We have shared the good comments with the front desk associates. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Jeddah.
on behalf of Francois Waller, GM, Sheraton Jeddah
Dear Stephen R,
Thank you for posting your feedback on our TripAdvisor page.
I am glad to read that you enjoyed the hotel and its facilities and I appreciate your positive feedback on our rooms, Food and beverage offer and associates. I have noted the areas where we can improve upon and will make sure this gets done. The location was chosen buy our owners as it is half way between airport and city center and yes it was intended to be a resort type location where one can relax and admire the red seas after a hard day’s work.
Should your travels bring you back to Jeddah I hope that you will stay with us again.
Dear Ldg G,
Thank you for your Trip Advisor post. I am delighted to read that you enjoy the resort, the diving site available, our ice cream and the peace and tranquility it offers.
It is always a pleasure to welcome back regular customers and look forward to having you back very soon.