客房和大堂環境都很不錯。但是早餐需要提供更多的選擇給客人,早餐如果點咖啡的話,上來真的非常非常慢。跟服務員溝通也存在困難。前台應該請一個不僅僅是會說老撾語的服務員。附近的公牛整夜在啼叫。WIFI時好時壞。更多
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客房和大堂環境都很不錯。但是早餐需要提供更多的選擇給客人,早餐如果點咖啡的話,上來真的非常非常慢。跟服務員溝通也存在困難。前台應該請一個不僅僅是會說老撾語的服務員。附近的公牛整夜在啼叫。WIFI時好時壞。更多
顯示較少Dear Lilian E,
Thank you very much for your comment, we appreciated the feedback as it helps us improve.
We are glad to share that since your stay the hotel has been completed and fully rebranded.
We are very happy you loved the rooms and grounds, fully agree are beautiful.
We do serve a breakfast a-la carte with full selection of multiple items cooked by our chefs on the spot. Would've been good to know when you were at the hotel which breakfast item you like that is not in the menu so the team can prepare it for you.
We also have an international team of managers that speak English, French, Portuguese, Spanish and Thai.
The wifi is as strong and constant as available in Laos, it is important to be realistic that Luang prabang is a small town in the mountains and the public infrastructure is not as developed as in many other parts of the world.
We would love to welcome you back, please let us know so we can meet you personally
Thank you very much, Pablo and team
非常非常棒的酒店!從一進入酒店,所有的服務員給到你的感覺就是賓至如歸。因為有三個孩子,立即就給升了房間。房間非常大,還有後花園的浴缸泡池。氛圍超級好。至於酒店的環境看照片吧!早餐雖然品類不是很多,但是足以滿足亞洲、歐美各國人的味蕾。與Keilli交談中順口提了一下明天是大兒子的生日,第二天的早餐,我們一家人剛落座,全餐廳的服務員就唱起了生日歌,Keilli、Bat、Vee、Phone、Mok抬著生日蛋糕來到了大兒子的身邊,讓這個小伙子驚了一下,又感動又驚喜,嘴都笑的咧到耳朵根。酒店給你的感覺就是一個家,免費的下午茶,免費的馬殺雞體驗,親切的笑容,周到的服務,優越的位置。出行到central可以步行或騎酒店提供的自行車,再或者坐一個香港老爺爺的穿梭車(有一種他鄉遇故知的感覺,老人家非常好)。今早check out之前的早餐,與Souk的聊天讓我們依依不捨這個酒店。
非常推薦大家無論是兩公婆渡假、帶孩子親子遊,這個酒店都是完美的選擇!
Dear Haza,
Thank you for taking the time to share your experience with us! We are thrilled to hear that you found our hotel to be the most worthwhile choice for your stay in Luang Prabang.
It warms our hearts to know that from the moment you entered our hotel, our staff made you feel at home. We are delighted that you and your family were upgraded to a spacious room with a bathtub in the back garden, and that you enjoyed the superlative atmosphere.
We are glad that you found our breakfast offerings satisfactory, and we appreciate your understanding that we strive to cater to the tastes of guests from Asia, Europe, and the United States.
It was our pleasure to celebrate your eldest son's birthday with you! We are thrilled that our team's surprise brought him joy and made his day even more special. It is moments like these that truly make our hotel feel like a home away from home.
We are delighted that you enjoyed our complimentary afternoon tea, friendly service, and convenient location. It was a pleasure to provide you with bicycles and shuttle services to explore the area.
Thank you for your heartfelt recommendation. We would be honored to welcome you back, whether for a vacation with your parents-in-law or another family trip with your children!
Warm regards,
Sofitel Team
我通過Accor Plus More Escapes偶然發現了德拉派克斯酒店,這家酒店還提供了更多的服務,包括烹飪課程、按摩、老撾晚餐、往返機場接送和洗衣服務。 Luxury Escapes也提供同樣的服務,但我更喜歡作為雅高的忠實會員直接預訂。首先,非常感謝您在我的生日慶祝之際,為我們留下了一段非常美妙的經歷。我們昇級到了遊泳池別墅,蛋糕是在晚餐期間的3 Nagas安排的。感謝您為雅高會員提供的迎賓飲料和小吃拼盤,我們可以從所有雞尾酒和啤酒的列表中進行選擇,他們甚至讓我們從Governor’s Grill的菜單中選擇一種果汁。我們住在3號房間,有很多我們喜歡的東西,只是想強調其中的一些,因為我不想在這裏劇透,所以你可以自己發現:泳池別墅都位於度假村的4個角落,絕對私密。高高的天花板——我們需要一些東西來交換我們家的高層城市公寓,公寓的天花板很低,空調和淋浴的水壓都很好。私人遊泳池和花園是讓人如此放鬆,甚至只是從太陽躺椅觀看,偶爾樹葉從樹上掉落的聲音和蝸牛爬行的聲音。我希望池塘周圍的葉子少一些,因為葉子會掉到池塘里去。即使我們沒有噴任何驅蚊劑,蚊子也不是問題。酒店在便利設施盒中提供了一瓶驅蚊劑。特別感謝德拉派克斯酒店的全體員工:Sai先生在我們到來之前及時回答了我們所有的詢問。感謝Tham先生在我們到達的那天把我們從機場接回來,並開車送我們去吃午飯。Kao先生和Vand先生總是確保我們的要求得到滿足。尤其是Vand先生,我必須向他表示感謝。當嘟嘟車司機沒有正確地把我們送到L’isola dei Nuraghi餐廳時,我們乘坐另一輛嘟嘟車返回酒店。Vand先生退還給了我們車費,甚至第二次跟我們一起去,直到我們到了餐館。請轉達我的謝意,因為我們離開那天他沒有值班。Phone先生-帶我們参觀我們的房間並在抵達之日向我們介紹度假村。Pookie女士——我們在早餐時遇到的禮賓部主管,她好心地幫我們預訂了周六高爾夫之旅的嘟嘟車。Governor’s Grill Team負責我們的早餐。John大廚——為我們做了一頓美妙的早餐,他也是Ka-toke烹飪班的廚師講師,我寫的另一篇評論。Jay先生是一個友善、勤奮的年輕人,我們幾乎每天早餐都會見面,他還記得我們喜歡喝什麼飲料。他還和我分享了一些慶祝最後一天的佛教大齋節時候的有趣的當地活動。這是我們最難忘的一次住宿,也是我們住過的最好的雅高酒店,明年還會再來。我們的朋友很想住在這裏,但是雙人房都訂滿了,所以要早點預定以免失望,尤其是在11月- 3月的旺季。
Dear Ms. Ervina Y,
We are extremely glad for this awesome review and its beyond our expectations that we a review like this.
And the most awesome part is that you were able to remember the names and everything is very detailed.
I already shared your feedback with the whole team and they're so above the clouds in happiness.
We so loved that you had the most memorable stay and for commenting us "the best Accor you'd stayed.
Looking forward in welcoming you back in our hotel soon and in Luang Prabang.
Best regards,
Jed & Team
我們一家人在這個酒店已經住了三個晚上了。這個酒店很好,有大遊泳池。我們住在別墅區,裏面有一個私人遊泳池。房間裝修得很好,很寬敞,有咖啡機等全套配套。酒店環境也很好,附近有很多樹。我的小女兒喜歡和酒店的兩隻兔子玩,因為它們會讓她想起了彼得兔那本書。餐廳的早餐和晚餐非常棒。酒店員工积極為我們提供優質服務。我們還體驗了按摩,既有芳香又有老撾風情。太棒了。我們都願意以後再來這裏入住。
Dear Sunate C,
We're glad to hear that you found us "very nice place and with excellent service" and for staying with your family at Sofitel Luang Prabang.
Thank you for your positive words and for sharing your experience on TripAdvisor.
Thank you again and looking forward to welcoming you back in our hotel.
Best regards,
Jed & team
我們和約翰大廚一起度過了一個上午,去了市場,了解了很多關於特產的信息。然後我們回到酒店,在燒烤店享用早餐,然後和約翰大廚一起上烹飪課。向他學習並烹制老撾傳統美味佳肴,真是令人愉快。強烈推薦此活動!每人35美元
Dear woopduh,
Its wonderful to hear that you enjoy the cooking class with Chef John .
With the learnings, hope you can to cook those in your own home.
Thank you very much and looking forward for another cooking session with you.
Best regards,
Jed & Team
美麗的酒店和非常周到的員工…我們覺得很自在,甚至不願意出門。感覺我們彷彿回到了法國殖民時期的領地……是一個適合琅勃拉邦的地方。特別感謝燒烤店的蘇先生,感謝他讓我們每天的早餐都充滿樂趣…我們的兒子很喜歡和他互動,而蘇先生也很擅長和他玩,並向我們介紹了這個酒店。我們欣賞他講的關於當地兔子的故事,並將永遠懷念這些毛茸茸的小動物。期待再次回來!
Dear 979797979797,
We truly appreciate your feedback regarding your experience with us. We're so happy that you had a lovely and memorable stay with us and definitely looking forward to welcoming you back.
Mr. Souk and his team were glad about your comments and they want to thank you for remembering them.
Those little furry creatures will be waiting for your return.
Thank you very much!
Best regards,
Jed & Team