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鄰近飯店
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1 - 6 則評論,共 427
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
3 週前評論

我對這家酒店很失望,當你預訂的時候,你會看到一些美麗的圖片,但當你到達的時候,現實會重重打擊你。房間很舊,風景是你能想象到的最糟糕的那種(我拍了一些照片證明我的說法)。最開始給我的房間時509,但是那個房間的淋浴,空調,電視都有問題,所以他們有給我換了第二個房間,房間號是918,這間房裡的浴缸又堵住了,我向工作人員反饋了2次,但是除了承諾之外,他們什麼都沒做。然後我向值班經理投訴,但沒有希望!我會遠離這家酒店,因為預訂時的圖片對於旅行的大眾來說是一種誤導。

與這家飯店合作收集的評論
感謝 Venture725841
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
GrandRoyalAlex,格蘭德皇室阿列克斯酒店 的 Guest Relations Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Thank you for taking the time to provide us with such candid feedback of your stay.
I am deeply sorry to hear that you weren't satisfied with the competence of our hotel team.

Please accept my sincerest apologies for the poor service you received during your stay. It has always been our goal to provide customer service that is polite, friendly and helpful.

Please rest assured we take your complaint seriously and already addressed to the top management for immediate action to avoid reoccurrence in future occasions.
In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@cm-alex.com

Once again, please accept my sincere apology for the short coming you have endured, and we will be looking forward to welcoming you back soon.

Best regards,
Guest Relation

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年7月14日

在退房之前,我在這裏擁有愉快的入住體驗,但後來,我對接待處的工作人員很失望。直到12點,我還沒有拿到洗好的衣服,所以詢問接待處的工作人員是否可以12點半再退房,但他讓我提着行李,離開房間。

與這家飯店合作收集的評論
感謝 Departure770480
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
CherryMaryskiHotel,格蘭德皇室阿列克斯酒店 的 Guest Relations Manager,回應了這篇評論2018年8月5日 已回應
Google 翻譯

Thank you for taking the time to provide us with such candid feedback of your stay.
I am deeply sorry to hear that you weren't satisfied with the competence of our hotel team.

Please accept my sincerest apologies for the poor service you received during your stay. It has always been our goal to provide customer service that is polite, friendly and helpful.

Please rest assured we take your complaint seriously and already addressed to the top management for immediate action to avoid reoccurrence in future occasions.
In case you would like to further discuss it, Please feel free to contact me directly on this e-mail : info@cm-alex.com

Once again, please accept my sincere apology for the short coming you have endured, and we will be looking forward to welcoming you back soon.

Best regards,
Guest Relation

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年6月26日

如果你想住在靠近亞歷山大市的濱海路和其他景點,這家酒店是一個很不錯的地方,餐廳里有美味的食物,工作人員非常友好。房間乾淨舒適,有空調,這真是太棒了!提示:WiFi只有大廳里有,但我們在那裡時,它信號不是很好,所以如果你在住宿期間需要連網的話,請記住這一點。其他方面,我極度推薦 。

與這家飯店合作收集的評論
1  感謝 AngeLauW
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com 查看原文
GrandRoyalAlex,格蘭德皇室阿列克斯酒店 的 Guest Relations Manager,回應了這篇評論2018年7月30日 已回應
Google 翻譯

Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel.

I am thrilled to hear that you enjoyed your stay and we did manage to exceed your expectations with our Team.

Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience.

Best regards,

Guest Relation Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年5月6日

酒店離海邊很近,我要去亞歷山大附近參加一個業務會議,要求他們給我找一輛出租車,他們給我安排了一輛很不錯出租車。房間乾淨、寬敞,讓人滿意。早餐也很美味。但是他們不提供免費WiFi,房間里的水瓶也不是免費的。

感謝 anandnagori
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.in 查看原文
YaraAmmar,格蘭德皇室阿列克斯酒店 的 Manager,回應了這篇評論2018年6月13日 已回應
Google 翻譯

Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel.

I am thrilled to hear that you enjoyed your stay and we did manage to exceed your expectations with our Team.

Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience.

Best regards,
Yara Ammar
Marketing Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
此評論由 TripAdvisor 全球志願者翻譯而來 原始英語點評
2018年2月28日 透過行動裝置

這裏的員工非常的友好,而且非常的熱情,床鋪也很舒適,還有美味的早餐,附近有一家意大利餐廳和一家法式餐廳,酒吧里提供有免費的飲料和湯。酒店地理位置也很方便,靠近科利基和各種重要的旅遊景點。性價比超高,推薦這家酒店。

1  感謝 carrie I
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.co.uk 查看原文
YaraAmmar,格蘭德皇室阿列克斯酒店 的 Manager,回應了這篇評論2018年6月13日 已回應
Google 翻譯

Thank you very much for taking the time to share your thoughts and comments about your stay in our hotel.

I am thrilled to hear that you enjoyed your stay and we did manage to exceed your expectations with our Team.

Once again, thank you for the review, and we are looking forward to welcoming you back for another enjoyable experience.

Best regards,
Yara Ammar
Marketing Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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