Thank you for the comments and apologies that expectation and reality were a mismatch. We have an established 'quiet time' period after 10PM every night, and our security team has a strong record for keeping everything safe and sound, but it seems something has gone astray in this case. We've shared your feedback and taken steps to create improvement. For tourists with higher expectations for hotel-style facilities and newer amenities, we can recommend to spend some extra $$ and choose Aquarius or Oasis Palms. For travellers seeking a basic, low-cost room by the beach with simple island style hospitality, we recommend to choose Tropic!
Thanks for the nice comments and sorry to hear of the prepaid breakfast issue. Our prepaid breakfast is offered online in advance at the discounted price of F$10pp, although if you order it direct at the cafe, it is F$11.50. We are bamboozled by your comment that you paid F$20.. Maybe that was supposed to be for 2 breakfasts? Any further details via email would be greatly appreciated. In any case, we have just refreshed our entire menu with plentiful Fiji fusion options. We hope you can give our kitchen another chance one day :)
Thank for the comments and apologies for the imperfections. We have staff permanently based at the international terminal to ensure no pickups are missed, but it seems something has gone wrong in this case. We have shared all these points with our team, we wish we could have done more to make your stay more wonderful, and we appreciate the opportunity to improve our guest experience ..
Vinaka and best wishes,