Dear Mjoe V,
I am sorry to learn that the room you were accommodated had smelled of cigarette. Fragrance Chain of Hotels is committed to providing its guests and associates with a smoke-free environment, with this policy being implemented at all its 21 properties here. Although smoking is not permitted within the hotel building, guests who wished to smoke are permitted to do so in a designated area located on the ground floor of the property.
I have to agree that the odour elimination spray may not completely remove the odour and as such, the ioniser would be a more effective option. The hotel has an ioniser, which was being used in another guest room at the time of your stay. However, the hotel staff should have brought it to your room for use upon your feedback.
The air-conditioning units in the hotel rooms are being serviced and maintained on a regular basis to ensure that the rooms are being cooled to its desired temperature for the comfort of the guests. The Maintenance Team will take note of your feedback and conduct a check during the next maintenance session.
Although the hotel does not have a food and beverage establishment, hotel guests can enjoy a wide variety of local food served in the many non-air-conditioned eateries located in the hotel vicinity.
It is regrettable the hotel had not met to the expectations of your stay. While you may not have enjoyed your stay at this property, perhaps you may wished to consider staying at other Fragrance Hotels located outside the red light district on your next visit to Singapore?
Senior Customer Relations Manager