Dear Henry H,
Greetings from Neo Hotel Mangga Dua Jakarta,
First of all I would like to take a deep apologize for your inconvenience during your stay, we will not tolerate if our staffs are ignorant to your expectations, we do have 20 carpark in the front of our hotel and plenty of motorcycle park in Basement.
We provide tea and coffe maker inside the room and 2 complimentary mineral water as our standard set-up and additional 1,5 Litre of mineral water which is chargeable for your convenience.
Our Hotel located in Mangga Dua Square area close to Ancol Beach,ITC- WTC Mangga Dua,Old City (Kota) Train Station, Do try our neo hotel website to get the best price and additional discount for your expectation.
Can't wait to welcoming you again in your next visit.
Thank you with Cordial Regards
這個房間是比較便宜的。我和我的家人住在一起，房間很寬敞。這個在Mangga Dua廣場具有戰略位置的酒店確實幫助我們在Mangga Dua廣場購物。如果你想去購物，你也可以去ITC的Mangga Dua，那裡離這裏不算太遠。但是，從mangga dua入口到酒店需要很長時間，所以我建議你如果想去酒店的話，可以坐汽車。ps：我可以免費帶走額外的枕頭，這對我的睡眠很有幫助。謝謝你住在Neo Mangga Dua Square廣場酒店。
Dear Bobby A
Greetings from Neo Hotel Mangga Dua Square
Thank you for sharing your experience through this review. We are pleased to receive your compliments for our hotel starting from location, service and room. Aside from the compliments, we are so delighted to find that you are enjoy your stay. We look forward to welcoming you soon at Neo Hotel Mangga Dua Square.
Fitri Aprilia / Front Office Manager
Dear Mr. Richard,
Thank you for your review at Neo Mangga Dua Square while you stay here recently. We was sorry to heard you have such bad experience during your visit, started from your arival time and problems at your room. This was not our standard though, we would like to apologize for the inconvenience.
We are pass on your feedback to related department, and maintenance program has been done.
Mr. Richard, we really would like to see you back to show the progress, look forward to see you near soon.
Thank you so much for your kind review.
It is our sincere desire to provide the highest guest service experience at the most affordable price and value.
We are glad to know that you enjoyed our breakfast offering, and we appologize if you hadn't get the cereals which actually were provided on every daily breakfast time. I will share this to the related department for our improvement.
Again thank you for your feedback and look forward welcoming you back at the Neo Mangga Dua Hotel Jakarta.