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鄰近飯店
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1 - 6 則評論,共 4,196
2020年3月6日的評論 透過行動裝置

我對三星酒店一般都冇咁多要求,我淨係追求佢乾淨同清潔,維護良好已經加咗分,這間三星酒店不但有海景看,而且房間也很大,這令人很滿意!

住宿日期: 2020年1月
感謝 Roylui
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
2019年12月14日的評論 透過行動裝置

酒店位於香港老區上環,典型連鎖的商務酒店,國際品牌,有一定的保證,房間非常小,但是整齊乾淨,燈光明亮,距離地鐵站10分鐘腳程。

住宿日期: 2019年12月
感謝 vincentyung666
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月29日的評論 透過行動裝置

我第一次去香港旅行的時候來到了這家酒店入住。這家宜必思酒店很基礎,在市中心,很乾凈,裝修很簡單,沒有什麼額外開銷。我們多付了一點錢入住了可以看到海港景色的房間,醒來的時候可以看到美景,很不錯。唯一不滿意的是前台的服務不太好,房間的空調效率也不高。房間一直都很潮濕,黏糊糊的,我們沒法解決這個問題。

感謝 CanadaGal100
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.ca 查看原文
IBIS H,宜必思香港中上環 的 General Manager,回應了這篇評論已於 2019年10月30日 回應
Google 翻譯

Dear CanadaGal100,

It is great pleasure taking care of you and thank you for sharing your appreciation towards our location, cleanliness and harbour view room. However, I am sorry that some of the other aspects of your stay did not meet with your expectations.

I have highlighted your comments to Front Office Manager in which focus trainings will be conducted for our team members to ensure that our guests are given the highest quality of services. We usually receive positive comments about our staff and how helpful and friendly they are, however I apologise for your unpleasant experience.

Our air-conditioner is adjustable and does have an individual temperature control in the room to adjust to your needs. We do suggest to ensure that your air conditioner is set with fan mode which helps to lower the humidity in room. I am sorry that this affected your stay with us. Alternatively we do have air-purifiers available, you can feel free to call us for assistance next time and we would be delighted to do so upon receiving your call.

Thank you again for your comments. We will be more than glad to welcome you back on your next visit to Hong Kong.

Kind Regards,
Simone Hansen
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2019年10月23日的評論 透過行動裝置

房間雖然比較細。。但係感覺時尚和乾淨!前台服務非常友善!酒店餐廳的食物非常有水準!素食漢堡包和燒雞牛油果醬芝士意大利包都好值得一試!

住宿日期: 2019年10月
旅程類型: 浪漫雙人遊
感謝 Joanne0403
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月17日的評論

我在這酒店住了2個星期。遇到了這些問題:1)他們一開始把我安排到一間充滿煙味的房間,但這房間是無煙房。窗帘上全是漂白過的痕迹,這窗帘該扔掉了。後來他們把我安排到另一個房間,這個房間好很多(僅僅是窗帘沒漂白的痕迹和房間沒有煙味)。2)頭两天,語音信箱的燈一直在閃,我不得不去查收下信息以免我家人真的找過我。工作人員在2天多的時間里嘗試了好幾次才修復了故障。3)衛星電視的信號時好時壞。4)最惱人的是電梯。有些電梯只能讓你下去5樓(接待處),其它的可以讓你下去樓下。但你卻不清楚哪個電梯能去哪裡。很多次,我要先坐電梯到5樓,然後換另一個電梯到樓下。習慣這些電梯的那幾天真的讓人很惱火。5)我讓接待處幫我寄些明信片,他們說會處理,他們竟然告訴我外面最近的郵箱在哪裡以便我寄更多的明星片。你在和我開玩笑嗎?即便我每天都給他們寄明星片,他們也該樂意幫我!6)很多接待的工作人員不懂說英文,但清潔房間的工作人員英文卻好很多。現在我知道我在亞洲,但很奇怪,不是直接跟客戶打交道的英文卻比直接跟客戶打交道的好。酒店的位置很優越!僅需20分鐘就可以步行到碼頭,在碼頭有機場穿梭巴士。我不太清楚我會不會再回來住。我猜我會先試試別的地方。這個酒店很有必要調整下它的客戶服務以及其它和客戶相關的細節。

感謝 Backpacker_0905
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.en.tripadvisor.com.hk 查看原文
IBIS H,宜必思香港中上環 的 General Manager,回應了這篇評論已於 2019年10月22日 回應
Google 翻譯

Dear Backpacker_0905,

Thank you very much for posting a comprehensive review of your experience and your appreciation with our location.

I apologise for the inconvenience of the smoking smell, however all guest rooms at out hotel are non-smoking. Notable non-smoking signage is displayed in room to inform any guest who smokes in the rooms or public areas will be charged HK$3,000 as the cleaning fee.

Regarding the condition of the curtain, I have informed our Housekeeping team to follow up and carry out rectifying action if necessary. Please rest assured that we does on going checks and inspections of the rooms to ensure our cleanliness standards, however I am sorry if you were let down on this occasion.

For the voicemail, I am sorry for the inconvenience caused and the situation was not being solved swiftly. I have informed our engineering team to check and follow up as well as handle the case swiftly next time. For the TV signals, please also feel free to contact our staff so as to offer immediate assistance to you.

Our elevator system was designed for higher efficiency and performance. However, the direction of lift is restricted by the design and the building configuration of the hotel. It is regrettable that we are unable to make change. Yet, we will review the level directory so as to indicate clearer the levels that can be reached by each lift.

I regret to hear that the service from our staff did not meet with your standard. We usually receive positive comments about them, however I apologise that you were not met with this same expectation. I have passed your feedback to the team for improvement.

Thank you again for choosing to stay with us. We take on board your concerns and will ensure to address these with the team in order to improve our customer experience. We look forward to welcoming you back again for your next trip to Hong Kong.

Kind Regards,
Simone Hansen
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
評論翻譯: 此評論由 Tripadvisor 全球志願者翻譯而來。 查看英語原文
2019年10月15日的評論 透過行動裝置

我和我丈夫在這裏過了3個晚上!我們到達后,房間已經準備好了(這對於長途飛行后,感覺很好),我們就可以提前登記入住,房間也正是我們所需要的。房間很乾凈,有一個水壺,裏面有袋裝茶、速溶咖啡、肥皂和便利設施,還有一台電視(我們並不需要它)。房間的床硬得像塊石頭,不過你可以要求在上面加一條棉被,把它弄軟一點。每個人都有一瓶免費的開水,以及前台的無包裝商店。早餐很美味(早上6:30開始),有中餐和西餐兩種選擇,每天都有一些變化,我們可以在3天的住宿中看到。那裡有餃子和小圓麵包,還有雞蛋和培根。有很多蔬菜和沙拉,還有常見的吐司、麥片、水果和酸奶。機器咖啡和果汁也有。我們住得很愉快,一定會再來的!

感謝 cmzajicek88
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。原文語言為英語,源自www.tripadvisor.com.au 查看原文
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