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5 天前評論 透過行動裝置

因為疫情,今年的anniversary,我們選擇在Ritz Carlton渡過。進入酒店後,由搭升降機已由親切的職員引領我們辦理入住手續,第一印象已經十分滿意。我們進入房間後,因天公造美天氣極好,港島美景由鯉魚門至西環盡收眼底,房內還設有望遠鏡,完美!club concierge 的服務態度絕對是世界級,非常親切!而且記憶超凡,由check in時不認識我們的姓氏,到每次遇見都能稱呼我們,這服務不是training就能做到!Mr. Bailey Kwok就是club concierge 中能提供最貼心服務,咖啡涼了,還會主動幫忙換新,這樣的服務,沒有話說吧!而且club lounge 內的食物及環境亦是一流,值得一再入住

住宿日期: 2020年6月
旅程類型: 浪漫雙人遊
感謝 grand_summer
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Pierre P,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論4 天前評論 已回應
Google 翻譯

Dear grand_summer,

Thank you very much for your lovely review and celebrating your anniversary with us.

It is our pleasure to hear that you had a fantastic experience at The Ritz-Carlton, Hong Kong and enjoyed The Ritz-Carlton Club privileges. Our Ladies and Gentlemen adore the breathtaking views of the Hong Kong skyline as much as you do and are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed yet refined ambience. Rest assured your kind words have been shared with Bailey. I am certain this will motivate him to create even more memorable experiences for our guests.

We hope to have the pleasure of serving you again soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
1週前 透過行動裝置

上次到Ritz Carlton慶祝相識週年紀念時留下數個遺憾;今次先生竟然偷偷給了我一個surprise,在他放假那天帶我再度體驗該酒店的Staycation,順道再次補慶祝相識紀念日&放鬆心情。

今次check-in是位於116/F的club lounge裏。剛踏進門邊職員已經非常有禮貌地跟我們打招呼。雖然check-in時間碰上club lounge的lunch buffet時間,然而所有職員都忙中有序,笑容可掬,處事非常專業有效率。在我們check-in期間,職員很有耐心地告訴我們入住那兩天的club lounge時間表,又替我們升級到全酒店只有三間的Carlton Suite入住!!! 盡責的club lounge職員Bailey更親自協助我們把行李送到房間内,又詳細有禮地向我們介紹房間內的佈局。

一踏進房門,我們已經被那180度的維港海景所驚豔到。而且房間分為好幾個部份,真是出乎意料的大,後來到官網上查看才知道房間面積竟達1920 SQ FT! 在房間內多走幾步,看到枱面已放上迎賓香檳及週年蛋糕。抬頭一看,平時用來打卡的海景角落已被佈置得美輪美奐。上面整整齊齊地貼上一排氣球及印有我和先生名字的橫額。更令人不可置信的是窗口上貼有很多我們之前在不同國家拍攝的婚紗相片。窗下放了個相架也是鑲有我們的prewedding相片,而它的前面擺放了一對Ritz Carlton的小獅子公仔。最令人感動和移不開眼的是窗下兩張大大的手寫卡,數個職員於卡上用人手寫上「祝我早日康復」及「補祝我們相識週年快樂」等字句。他們更手巧地用人手剪貼幾張我們的緍照上去,絕對不是那些「食之無味棄之可惜」的紀念卡! 這兩張卡及相片我們定會好好補存,為我們這短短的Staycation留下美好的回憶。

今次回來Ritz Carlton的食物質素也是進步不少-除了食品的種類更多元化,食物的溫度及用料上的配搭更是拿捏得很棒。

晚餐時間跟上次follow我們case的Nicole聊天。她親切友善的態度使我們整頓晚餐的心情都感到非常愉悅。感謝他們願意花時間去看feedback&做預備及改善問題,力求完美。

是次酒店團隊的貼心安排使我們感到有種賓至如歸的感覺。日後必定向其他人大力推介!!!!!

住宿日期: 2020年7月
旅程類型: 浪漫雙人遊
感謝 Kylawong
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Perusset_Pierre,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear Kylawong,

Thank you very much for your positive review and recommending The Ritz-Carlton, Hong Kong!

It is our honor to hear that you had returned to The Ritz-Carlton, Hong Kong and had a fabulous stay this time and enjoyed the warm hospitality of our Ladies and Gentlemen. The view at Carlton Suite is truly stunning and we adore working with the beautiful views as backdrop as much as delivering the highest standards of personal service to our esteemed guests. We are also delighted to know that you loved the amenities and personalized welcome card we prepared for you. The Ritz-Carlton Club privileges are really amazing and I am delighted to hear that you enjoyed the quality of food! Rest assured your kind words have been shared with Bailey and Nicole. I am certain this will encourage them to create even more memorable experiences for our guests.

We hope to have the pleasure of welcoming you back for more celebrations to come!

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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2 週前評論 透過行動裝置

今年慶祝父親節揀了麗思卡爾頓酒店,21-22/6訂了一晚套房可享用行政酒廊,期待此行能為爸爸帶來驚喜

2:00到103/F酒店大堂,未見美景只見長長的人龍在等候辦理入住,經查詢後可到116/F行政酒廊辦理入住,但無論是在等候辦理入住或使用酒廊同樣是好多人,但最少可先安頓爸爸在酒廊坐坐賞賞美景和享用飲品

當天天氣非常好,窗外的美景非常悅目。大概等了20分鐘後便可辦理入住手續,房間仍未預備好,便在酒廊等候享用下午茶

4:00再向行政酒廊職員查詢,房間仍未預備好,預料需再等1小時,欣賞在服務台的幾位禮賓員,特別是Brando Tang,他熱情和殷切地建議我們先到118/F Ozone bar飲野,半小時後當我們飲野期間,他親自到Ozone bar找我們通知我們房間已預備好,親自帶我們到房間,為我們講解房間各項設施,原來房間被升等,空間比原先所訂的套房大,並有父親節佈置、小蛋糕和主動提供late check out。Brando也留下卡片若有什麼需要可隨時找他。我極欣賞Brando的細心服務和熱誠,並欣賞幾位在行政酒廊的職員如Bailey Kwok的幫助,讓這次旅程感受到

麗思卡爾頓酒店確實是一間香港非常值得去一次住宿和餐飲的酒店,相比過去曾入住的5星酒店,服務確實是出色

住宿日期: 2020年6月
旅程類型: 家庭旅行
1  感謝 KelvinC1370
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Perusset_Pierre,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論1週前 已回應
Google 翻譯

Dear KelvinC1370,

Thank you very much for your amazing review and choosing to celebrate Father's Day at The Ritz-Carlton, Hong Kong!

It is our honor to hear that you had a fantastic stay with us and enjoyed the majestic views of Victoria Harbour. I am also glad to know that our Club Lounge team impressed you with their warm hospitality. Our Ladies and Gentlemen adore the breathtaking views of the Hong Kong skyline as much as you do and are devoted to curating extraordinary experiences for our guests with the finest personal service and a warm, relaxed yet refined ambience. Rest assured your kind words have been shared with Brando and Bailey.

We always look forward to welcoming you back for more celebrations.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

回報不適當的回應
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2 週前評論 透過行動裝置

早2日第一次入住呢間酒店,好開心checkin個陣,前台小姐upgrade左我地去睇海景既房, 風景同地點真係好完美,180度香港大海景,同埋夜景都幾好睇。
講講房間設施,正如其他高級酒店一樣,應有盡有,而且仲係好乾淨 床鋪,杯碟及沖涼設施都搵唔到塵同污垢

早餐方面,朝早入左116/F既club lounge食自助早餐,由lounge前台等位去到收碟,以至廚師,每個員工都好有禮貌同應變快速,無hea過任何一個客人,同不時會問下有咩需要,呢幾方面真係值得一讚,長期保住高水質服務。

最後Checkout既時候,值得一讚前台小姐(Ms.Cho),好有禮貌同識講野,成個旅程都無令人感覺唔舒服既地方,服務真係一流

總有少少不足既地方,個係有保證既

非常滿意 酒店賣的景觀、地理位置、服務、食物質素都很高質
性價比高

住宿日期: 2020年6月
旅程類型: 浪漫雙人遊
感謝 sampsonlo
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Perusset_Pierre,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear sampsonlo,

Thank you so much for your wonderful review!

I am glad to hear that you had a lovely time at The Ritz-Carlton, Hong Kong and enjoyed the warm hospitality of our Ladies and Gentlemen. The view is truly stunning here and we adore working with the beautiful views as backdrop as much as delivering the highest standards of personal service to our esteemed guests. The Ritz-Carlton Club privileges are really amazing and I am delighted to hear that you enjoyed the food so much! Rest assured your kind words have been shared with Bailey and Mayble. I am certain this will encourage them to create even more memorable experiences for our guests.

We hope to have the pleasure of welcoming you back for the 4th visit in the nearest future!

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

回報不適當的回應
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3 週前評論 透過行動裝置

第一次入住 非常感激checkin時小姐姐upgrade左我地去Victoria harbour view既房 仲幫忙late check out到2點(最後因為想浸多次浴打電話落去仲俾我地3點走)因為慶祝生日 還安排送了一個小蛋糕

入左116/F 既club lounge 食自助早餐 每個工作人員(包埋成日走黎走去既廚師‍)都好有禮貌 特別係Patricia 一推開門就走埋黎幫忙安排座位 不時過黎了解我地有咩需要

讚一讚幫忙Checkout的Michelle 有禮貌又識講野 是直到最後離開前沒打破每個人都有禮貌呢一點 整個checkout 程序超快的

可惜的是Weekend入住撞正父親節 有好多家庭帶埋小朋友入住 泳池無時無刻都非常多人 想影幾張相都無辦法 總是影到其他人 係一個遺憾

非常滿意 酒店賣的景觀、地理位置、服務、食物質素都真是頂級感受 真是Out of our expectation & valuable

住宿日期: 2020年6月
旅程類型: 浪漫雙人遊
感謝 Diamondhk
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Perusset_Pierre,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Diamondhk,

Thank you for your wonderful review.

We are delighted to know that you had a pleasant stay with us, and enjoyed not only the warm hospitality of our Ladies and Gentlemen but also the breathtaking views. Our Ladies and Gentlemen strive for excellence and deliver only the finest personal service and facilities to our guests, who will always feel special and being taken care of. Rest assured your kind words have been shared with Patricia and Michelle.

We hope to have the pleasure of welcoming you back soon.

Your Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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3 週前評論 透過行動裝置

同太太慶祝生日兼放假! 酒店服務非常細心, 酒店設備都相當滿意。 Lounge & Bar晚餐食物水平穩定。 極力推薦豬扒同意粉! 記得住victoria Harbour套房。感謝每一位Ritz Carlton職員貼心服務! 相信好快又會同大家見面!

住宿日期: 2020年6月
旅程類型: 浪漫雙人遊
感謝 DJW721
該評論乃TripAdvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Perusset_Pierre,香港麗思卡爾頓酒店 的 General Manager,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear DJW721,

Thank you very much for your wonderful review and I am happy to learn that you had an enjoyable staycation experience with us.

I am delighted to hear that you were very satisfied with our services and facilities. We take pride in our top-notch service as well as our world-class culinary offerings at our F&B establishments.

We hope to have the pleasure of welcoming you back soon.

Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong

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