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1 - 6 則評論,共 1,056
2 週前評論 透過行動裝置

由到涉到check in, St. Regis 到帶俾我賓至如歸嘅感覺。front desk 既Joey 笑容同好好既服務態度,講解俾我知道我訂既package,同酒店可以提供既管家服務。上到房,housekeeping 同事亦都好好,問我有冇需要添加房內物品。
整體服務同專業絕對合符五星資格。。

唯獨有少少美中不足既地方係。房內Sofa 可能攝咗啲食物入去,所以有小強匿埋咗

住宿日期: 2022年7月
旅程類型: 浪漫雙人遊
感謝 KicoNg115
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear KicoNg115,

Thank you for sharing your experience in The St. Regis Hong Kong.

We are happy to know that you felt at home during your stay. Our Joey thank you for your comments about her smile and good service as well as our Housekeeping team. In regards to the flies and the room sofa issues please accept my most sincere apologies, these shortcomings have been rectified already.

We look forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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2 週前評論 透過行動裝置

St. Regis Hotel 管家服務一流,佢地好有效率同有禮貌,泳池職員好主動開門同比杯水我,接待處職員都好詳細咁解釋用餐時間,邊間餐廳用餐,不過當我準備去浸浴缸時,發現浴缸甩左一執陶瓷,好易刮親人,於是我即刻通知前台職員,佢比左管家電話我,我通知管家後,職員都好快咁幫我地換左另一間房,同寫左封道歉信同送左支香檳,加埋一個免費的下午茶同延遲6點退房,仲有我地7點幾去潤度食早餐,職員態度好好,同埋好多野食,不過早餐溫度唔夠,只係有少少暖,

住宿日期: 2022年7月
旅程類型: 浪漫雙人遊
感謝 Katrinacyc
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論2 週前評論 已回應
Google 翻譯

Dear Katrinacyc,

Thank you for sharing your experience in The St. Regis Hong Kong.

We are delighted to know that you and your family enjoyed the stay and found our Butler team first class as well as the swimming pool attendance and the good follow-up the Butlers had with your requests.

We look forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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5 週前評論 透過行動裝置

我今年生日男朋友book左St. Regis同我過三日兩夜。呢次係我地第四次入住呢一間酒店,每次入住都有賓至如歸嘅感覺,而呢一次都唔例外。我地入住嘅日期係7月12-14日,check in入到房,見到Butler Angel Tam為我佈置好房間,晚上更送上蛋糕,呢一切都令我好驚喜。Angel Tam為我地準備好哂呢幾日嘅安排,例如泊車、book枱食飯等等,令到我地可以好放鬆咁渡過呢幾日。我相信我地會再次入住呢間酒店。

住宿日期: 2022年7月
旅程類型: 浪漫雙人遊
2  感謝 SIN K
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Sin K,

Thank you very much for sharing your recent birthday celebration in The St. Regis Hong Kong.

We are very happy to know that you and your boyfriend had a great birthday celebration. Our Angel Tam is very happy to know that you appreciated all the arrangements she made to ensure that you could relax and enjoy the stay. Angel thank you very much for your words of appreciations.

We look forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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2022年7月2日的評論

第一次入住環境唔錯,感覺好舒服,服務直得一讚,特別是員工sherwin!他的貼心服務和專業態度,令人有賓至如歸感覺。早餐款式類型多,可以和朋友有不同的選擇。和朋友享有愉快的入住,會再次入住。

住宿日期: 2022年6月
旅程類型: 好友出遊
1  感謝 _ykkkkkkai
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論已於 2022年7月11日 回應
Google 翻譯

Dear _ykkkkkkai,

Thank you very much for sharing your stay with friends experience in The St. Regis Hong Kong.

We are delighted to know that you liked the environment and it made you feel very comfortable. Sherwin thank you very much for your kind comments about his caring service and professional attitude. Our a la carte breakfast is indeed extensive offering a number of different choices for our gusts to experience and enjoy.

We look forward to welcoming you back soon again.

Very best regards,

Javier Albar
General Manager

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2022年7月1日的評論

再次入住仍是滿分的服務質素,感謝Butler Sherwin and Charlotte check in 時細心講解酒店設施和房間安排。
房內浴缸又大又舒適,浸泡泡浴一流。設計簡單,低調優雅。酒店提供的蛋糕亦非常美味。早餐選擇多,味道好。下次有機會會再次入住。

住宿日期: 2022年6月
旅程類型: 好友出遊
1  感謝 N_K_W53
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論已於 2022年7月11日 回應
Google 翻譯

Dear Kimmi328,

Thank you for sharing your stay experience in The St. Regis Hong Kong.

Our Sherwin and Charlotte are delighted with your comments of appreciation and thank you very much. I am very happy to know that you enjoyed the gentle service explaining the hotel and guestroom's facilities during the check-in. Our guestroom's bathtub are large and the bubbly bath ball is superb indeed. The celebration cake provided and the delicious a la carte breakfast offering many choices met your expectation.

We look forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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2022年7月1日的評論 透過行動裝置

房間設施齊全,床品舒服。員工sherwin服務態度非常好,耐心仔細!!早餐品種豐富,係一次非常滿意的體驗。會再次光顧

住宿日期: 2022年6月
旅程類型: 好友出遊
1  感謝 Venusus
這則評論是 Tripadvisor 會員的主觀意見,而非 Tripadvisor LLC。 Tripadvisor 會檢查評論。
Javier Albar,香港瑞吉酒店 的 General Manager,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Venus,

Thank you for sharing your staycation experience in The St. Regis Hong Kong.

We are delighted to know that you enjoyed the quality of the guestrooms and the bedding. Our Sherwin is very happy with your comments of appreciation about his patient and caring. I am very happy to know that you enjoyed our a la carte breakfast rich in variety to start the new day.

We look forward to welcoming you back soon.

Very best regards,

Javier Albar
General Manager

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