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鄰近飯店
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1 - 6 則評論,共 937
1週前 透過行動裝置

住了套房,很不錯的體驗,多謝各位職員,包括Angel, Pinky,Stephen, Issac 和行政酒廊的同事安排,極度推薦這間酒店,鄰近海洋公園,同事的服務很貼心

客房秘訣: 方便停車
住宿日期: 2022年1月
旅程類型: 浪漫雙人遊
感謝 Odyssey31744263195
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Front Office HKGOP,香港海洋公园万豪酒店 的 顧客服務/櫃檯辦公室,回應了這篇評論1週前 已回應
Google 翻譯

Dear Odyssey31744263195,

I am delighted to learn that our team made sure you had an outstanding stay with us.

Thank you for your compliments regarding the service of our M Club Team especially to Angel, Pinky, Stephen and Issac, and it is good to see that, you did appreciate the high level of service provided by my staff. They have such passion for what they do and always try to exceed guests’ expectations.

We very much look forward to the possibility of welcoming you back in the near future, but in the meantime, if I can be of any personal assistance, at any time, please do not hesitate to contact me directly.

Yours sincerely

Byron Ko
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2 週前評論 透過行動裝置

早前我及伴侶入住海洋公園萬豪酒店的M club 房間,其中早餐安排令人感到憤怒!
客人選擇入住M club 房間,付出較多費用,是希望得到更佳的服務,及更多的選擇。而從一些社交網站及博客得到的資訊, 貴酒店自助早餐質素良好、品評頗佳,我及伴侶既希望入住貴酒店的行政級房間,亦一試自助早餐的質素如何。
惟當我們入住時才得知,只可以在m club 進食早餐,而相關資料從未在預訂時提供。而且m club 早餐選擇少、質素差、環境擠逼喧鬧。莫説不感受到任何行政級客房的尊榮,更是連三星級酒店亦談不上。
當客人付出較多的價錢,希望換取相對優質的服務及較多的選擇時,所換取的只付出不合理的價錢(一位超過$250)或被囚禁於所謂行政酒廊,進食放涼了的麵包、及已經不再新鮮的煙肉。
我相信這與萬豪酒店的待客態度及海洋公園締造美好回憶的理念大相逕庭,更是以傲慢和欺騙的態度,對待忠誠於萬豪酒店集團的客人。有意入住的朋友,必須三思。如何以取消,請即取消。

客房秘訣: Not to choose M club
住宿日期: 2021年12月
旅程類型: 浪漫雙人遊
感謝 Relax30199064814
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Front Office HKGOP,香港海洋公园万豪酒店 的 顧客服務/櫃檯辦公室,回應了這篇評論1週前 已回應
Google 翻譯

Dear Relax30199064814,

Thank you for the comment regarding your recent stay experience.

I was most distressed to learn that the exclusive privilege from the M Club did not live up to your expectations, for that I want to apologize for the frustration and annoyance caused during your stay. Please be assured that we will take your comments seriously and this is a vital point in our future planning.

Finally, I remain at your disposal should you have plan to visit us at Hong Kong Ocean Park Marriott Hotel in the future!

Yours sincerely
Byron Ko
General Manager

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3 週前評論 透過行動裝置

今天我們家庭旅行共3房間,工作人員Jacob 好專業,雖然要花了45分鐘打等候check-in他服務很好,感覺非常良好。今年去了不少staycation都沒有這樣的完美安排,而且非常專業安排了蛋糕給我生日的先生非常感謝和愉快的旅程。

客房秘訣: 沒有安排停車場是有點不方便
住宿日期: 2021年12月
旅程類型: 家庭旅行
感謝 Sherpa59484713393
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Front Office HKGOP,香港海洋公园万豪酒店 的 顧客服務/櫃檯辦公室,回應了這篇評論3 週前評論 已回應
Google 翻譯

Dear Sherpa59484713393,

Thank you for having taken the time to post your comments in TripAdvisor.

We were delighted to also receive comments concerning your husband birthday celebration stay with us. It is always most encouraging to hear Jacob has lived up to your expectations, and you may rest assured your thoughts will be shared with him; thank you!

We very much look forward to the possibility of welcoming you back in the near future, but in the meantime, if I can be of any personal assistance, at any time, please do not hesitate to contact me directly.

Yours sincerely

Byron Ko
General Manager

回報不適當的回應
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4 週前評論 透過行動裝置

已經入住海洋公園萬豪酒店多次,每次入住到會選擇clubwing樓層,因為Clubwing每位員工到十分有禮貌,友善同有優質服務,令到我每次入住到十分滿意同開心,係到真係要讚揚佢地每一位,(大方得體Angel, 可愛活潑Karen, 文質彬彬Issac, 斯文有禮Crystal, 善解人意Pinky, 談吐得體Suki, 聰明伶俐Mia, 身手敏捷Kala)
但有一要提就係Clubwing cocktail時段食物,真係太差,冷盤和甜品到還可以但熱盆方面實在太差,經常係烚菜,炒飯,魚蛋,香腸,豬柳,近呢1年實在好差,可以給這些食物給客人食,希望係食物方面要改進

住宿日期: 2021年12月
旅程類型: 家庭旅行
感謝 Philip121212
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Front Office HKGOP,香港海洋公园万豪酒店 的 顧客服務/櫃檯辦公室,回應了這篇評論4 週前評論 已回應
Google 翻譯

Dear Philip121212,

Thank you for having taken the time to post your comments in TripAdvisor.

We were delighted to also receive comments concerning your stay. It is always most encouraging to hear we have lived up to your expectations, and you may rest assured your thoughts will be shared with entire Club wing team; thank you!

We very much look forward to the possibility of welcoming you back in the near future, but in the meantime, if I can be of any personal assistance, at any time, please do not hesitate to contact me directly.

Yours sincerely

Byron Ko
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
2021年12月20日的評論 透過行動裝置

每次入住Ocean park Marriott hotel 都有一個渡假的感覺,這次也不例外!上星期是我們的結婚一週年慶祝,十分高興!房間廁所是有Thann 的沖涼用品以及小朋友入住也有小孩的沖涼用品而且質素也後好的,非常欣賞這家酒店,安排得十分貼心!另外,非常感謝FO Carrie 的房間安排,使我們有難忘的入住體驗,非常感謝酒店送上精美蛋糕,使我們有一個完美的酒店歷程來慶祝!FO的同事十分熱情好客 謝謝你們!

住宿日期: 2021年12月
旅程類型: 家庭旅行
感謝 Camper34612340113
該評論乃Tripadvisor會員主觀個人意見,不代表TripAdvisor LLC公司。
Front Office HKGOP,香港海洋公园万豪酒店 的 顧客服務/櫃檯辦公室,回應了這篇評論已於 2021年12月20日 回應
Google 翻譯

Dear Camper34612340113,

I am delighted to learn that our team made sure you had an outstanding stay with us.

Thank you for your compliments regarding the service provided by the Front Office team, especially Carrie It is good to see that, you did appreciate the high level of service provided by my staff. They have such passion for what they do and always try to exceed guests’ expectations.

We very much look forward to the possibility of welcoming you back in the near future, but in the meantime, if I can be of any personal assistance, at any time, please do not hesitate to contact me directly.

Yours sincerely

Byron Ko
General Manager

回報不適當的回應
此回复僅代表管理層的主觀意見,並不代表TripAdvisor網以及其合作方的意見。
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